The good, the bad and the ugly : an overview of the Indian ITES-BPO sector

Howcroft, D. and Richardson, H. and Taylor, Philip (2009) The good, the bad and the ugly : an overview of the Indian ITES-BPO sector. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08. (Unpublished)

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Abstract

This paper provides an overview of the Indian IT-enabled services and business process outsourcing sector.