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The globalization of service work : analyzing the transnational call centre value chain

Taylor, P. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave McMillan, Basingstoke, pp. 244-268. ISBN 9780230222236

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Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.