The globalization of service work : analyzing the transnational call centre value chain
Taylor, P.; Thompson, Paul and Smith, Chris, eds. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave Macmillan, Basingstoke, pp. 244-268. ISBN 9780230222236
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Abstract
Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.
ORCID iDs
Taylor, P.
Item type: Book Section ID code: 15330 Dates: DateEventMarch 2010PublishedKeywords: globalization , service work, call centres, call centre value chain, Social Sciences (General), Management. Industrial Management, Business, Management and Accounting (miscellaneous) Subjects: Social Sciences > Social Sciences (General)
Social Sciences > Industries. Land use. Labor > Management. Industrial ManagementDepartment: Strathclyde Business School > Work, Organisation and Employment Depositing user: Professor Philip Taylor Date deposited: 04 Feb 2010 10:44 Last modified: 14 Apr 2021 00:49 URI: https://strathprints.strath.ac.uk/id/eprint/15330
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