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The globalization of service work : analyzing the transnational call centre value chain

Taylor, P. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave McMillan, Basingstoke, pp. 244-268. ISBN 9780230222236

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Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.

Item type:	Book Section
ID code:	15330
Keywords:	globalization , service work, call centres, call centre value chain, Social Sciences (General), Management. Industrial Management, Business, Management and Accounting (miscellaneous)
Subjects:	Social Sciences > Social Sciences (General) Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:	Strathclyde Business School > Work, Organisation and Employment
Depositing user:	Professor Philip Taylor
Date deposited:	04 Feb 2010 10:44
Last modified:	18 Apr 2019 01:07
URI:	https://strathprints.strath.ac.uk/id/eprint/15330
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