The globalization of service work : analyzing the transnational call centre value chain

Taylor, P.; Thompson, Paul and Smith, Chris, eds. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave Macmillan, Basingstoke, pp. 244-268. ISBN 9780230222236

Microsoft Word (Labour_Process_Theory_Book_Chapter_22_September[1].doc) Labour_Process_Theory_Book_Chapter_22_September[1].doc Download (150kB)

Abstract

Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.

ORCID iDs

Taylor, P. ORCID: https://orcid.org/0000-0001-8842-5350

• Item metadata

  Item type:	Book Section
  ID code:	15330
  Dates:	Date Event March 2010 Published
  Keywords:	globalization , service work, call centres, call centre value chain, Social Sciences (General), Management. Industrial Management, Business, Management and Accounting (miscellaneous)
  Subjects:	Social Sciences > Social Sciences (General) Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Professor Philip Taylor
  Date deposited:	04 Feb 2010 10:44
  Last modified:	20 Apr 2021 01:00
  URI:	https://strathprints.strath.ac.uk/id/eprint/15330

• Export
  RDF+XMLRIOXX2 XMLRDF+N-TriplesJSONDublin CoreAtomSimple MetadataReferMETSHTML CitationASCII CitationOpenURL ContextObjectEndNoteOpenURL ContextObject in SpanMODSMPEG-21 DIDLEP3 XMLData Cite XMLRIS (EndNote Online, Zotero, Ref manager, etc)RDF+N3Multiline CSV