The globalization of service work : analyzing the transnational call centre value chain

Taylor, P.; Thompson, Paul and Smith, Chris, eds. (2010) The globalization of service work : analyzing the transnational call centre value chain. In: Working Life. Palgrave Macmillan, Basingstoke, pp. 244-268. ISBN 9780230222236

[img] Microsoft Word (Labour_Process_Theory_Book_Chapter_22_September[1].doc)
Labour_Process_Theory_Book_Chapter_22_September[1].doc
Download (150kB)

    Abstract

    Chapter focusing on the globalization of service work with particular emphasis on analyzing the transnational call centre value chain.

    Creators(s): Taylor, P. ORCID logoORCID: https://orcid.org/0000-0001-8842-5350; Thompson, Paul and Smith, Chris
    Item type:Book Section
    ID code:15330
    Keywords:globalization , service work, call centres, call centre value chain, Social Sciences (General), Management. Industrial Management, Business, Management and Accounting (miscellaneous)
    Subjects:Social Sciences > Social Sciences (General)
    Social Sciences > Industries. Land use. Labor > Management. Industrial Management
    Department:Strathclyde Business School > Work, Organisation and Employment
    Depositing user: Professor Philip Taylor
    Date deposited:04 Feb 2010 10:44
    Last modified:28 Oct 2020 04:48
    URI:https://strathprints.strath.ac.uk/id/eprint/15330
    Export data:
    CORE (COnnecting REpositories)