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Indian call centres and business process outsourcing : an exploratory study of union formation

Taylor, Philip and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2007) Indian call centres and business process outsourcing : an exploratory study of union formation. In: Work Employment and Society Conference, 2007-09-11 - 2007-09-14.

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Abstract

In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.