'"All they lack is a chain" : Lean and the new performance management in the British Civil Service
Carter, Bob and Danford, Andy and Howcroft, Debra and Richardson, Helen and Smith, Andrew and Taylor, Philip (2011) '"All they lack is a chain" : Lean and the new performance management in the British Civil Service. New Technology, Work and Employment, 26 (2). pp. 83-97. ISSN 0268-1072
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Abstract
The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.
ORCID iDs
Carter, Bob, Danford, Andy, Howcroft, Debra, Richardson, Helen, Smith, Andrew and Taylor, Philip
ORCID: https://orcid.org/0000-0001-8842-5350;
Item type: Article ID code: 35511 Dates: DateEventJuly 2011PublishedKeywords: human resources, performance management, public spending, clerical work, Management. Industrial Management, Human Factors and Ergonomics, Strategy and Management, Management of Technology and Innovation Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management Department: Strathclyde Business School > Work, Organisation and Employment Depositing user: Pure Administrator Date deposited: 01 Nov 2011 13:20 Last modified: 04 Jun 2021 03:17 Related URLs: URI: https://strathprints.strath.ac.uk/id/eprint/35511
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CORE (COnnecting REpositories)