Covid-19 : Contact/Call Centre Workers in Scotland

Taylor, Phil (2020) Covid-19 : Contact/Call Centre Workers in Scotland. [Report]

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    Abstract

    This report analyses the responses of 510 contact centre workers in Scotland and the hazards they face from exposure to SARS-CoV-2 and the disease Covid19. Extensive evidence of serious dangers, including no or inadequate social distancing, face-to-face contact, hotdesking, problems with HVAC (Heating Ventilation and Air Conditioning) systems. The report combines primary evidence with a critical review of including an extensive literature consisting of reports, academic articles, practitioner and government guidance. It concludes with an extended discussion section exploring the implications, Finally, a recommendations' chapter identifies important steps that should be taken to ensure contact workers' safety.