Unionism, non-unionism and workers' attitudes to representation in four call centres
Bain, P.M. and Taylor, P. and Gilbert, K. and Gall, G.; (2004) Unionism, non-unionism and workers' attitudes to representation in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X
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As trade unions have declined, a representation gap has appeared in British workplaces over the past two decades. In examining the nature of this gap and assessing current attempts to close it, this book draws on original research from the ESRC's prestigious Future of Work Programme. In this edited collection, some of the UK's leading employment relations researchers present insightful evidence of new developments in trade union and worker representation, focusing on key themes such as partnership, gender, and worker attitudes and organization in the 'knowledge economy'. This chapter focuses on unionism, non-unionism and workers' attitudes to representation in four call centres
Creators(s): |
Bain, P.M., Taylor, P. ![]() ![]() | Item type: | Book Section |
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ID code: | 7682 |
Keywords: | trade unions, workers, call centres, human resource management, Management. Industrial Management |
Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
Department: | Strathclyde Business School > Work, Organisation and Employment |
Depositing user: | Strathprints Administrator |
Date deposited: | 08 May 2009 15:17 |
Last modified: | 12 Jan 2021 02:22 |
Related URLs: | |
URI: | https://strathprints.strath.ac.uk/id/eprint/7682 |
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