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Bain, P.M. and Gall, G. and Gilbert, K. and Taylor, P.; Healy, G., ed. (2004) Failing to organize or organizing to fail? Challenge, opportunity and the limitations of union policy in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X
Bain, P.M. and Taylor, P. and Gilbert, K. and Gall, G.; (2004) Unionism, non-unionism and workers' attitudes to representation in four call centres. In: The Future of Worker Representation. Palgrave, pp. 62-81. ISBN 140391477X
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Heery, E. and Healy, G. and Taylor, P.; (2004) Representation at work: themes and issues. In: The Future of Worker Representation. Palgrave, pp. 1-36. ISBN 140391477X
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Taylor, P. and Baldry, C.J. and Gall, G. and Bain, P.M.; (2005) Striving under chaos: the effects of market turbulence and organisational flux on call centre work. In: Employment, Trade Union Renewal and the Future of Work. Palgrave, pp. 20-40. ISBN 140391477X