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Developing mathematical theories of the physical world: Open Access research on fluid dynamics from Strathclyde

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Labour and the changing landscapes of the call centre

Taylor, Phil (2015) Labour and the changing landscapes of the call centre. In: Putting Labour in its Place. Critical Perspectives on Work and Employment . Palgrave McMillan, Basingstoke, pp. 266-286. ISBN 9781137410351

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Abstract

This chapter builds on previous attempts to integrate labour process analysis with the Global Commodity Chain, Global Value Chain and Global Production Network frameworks.