Labour and the changing landscapes of the call centre

Taylor, Phil; Newsome, Kirsty and Taylor, Phil and Bair, Jennifer and Rainnie, Al, eds. (2015) Labour and the changing landscapes of the call centre. In: Putting Labour in its Place. Critical Perspectives on Work and Employment . Palgrave Macmillan, Basingstoke, pp. 266-286. ISBN 9781137410351

Full text not available in this repository.Request a copy from the Strathclyde author

Abstract

This chapter builds on previous attempts to integrate labour process analysis with the Global Commodity Chain, Global Value Chain and Global Production Network frameworks.