Labour and the changing landscapes of the call centre

Taylor, Phil; Newsome, Kirsty and Taylor, Phil and Bair, Jennifer and Rainnie, Al, eds. (2015) Labour and the changing landscapes of the call centre. In: Putting Labour in its Place. Critical Perspectives on Work and Employment . Palgrave Macmillan Ltd., Basingstoke, pp. 266-286. ISBN 9781137410351

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Abstract

This chapter builds on previous attempts to integrate labour process analysis with the Global Commodity Chain, Global Value Chain and Global Production Network frameworks.

ORCID iDs

Taylor, Phil ORCID logoORCID: https://orcid.org/0000-0001-8842-5350; Newsome, Kirsty, Taylor, Phil, Bair, Jennifer and Rainnie, Al
  • Item type:Book Section
    ID code:51919
    Dates:
    Date
    Event
    3 April 2015
    Published
    1 March 2015
    Accepted
    Keywords:call center , call centre employment, call centre offshoring, call centre value chain, call centres, call centre work, labour, labour process, labour process analysis, labour process theory, indeterminacy, global value chains, global production networks, Management. Industrial Management, Business, Management and Accounting(all), Social Sciences(all)
    Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
    Department:Strathclyde Business School > Work, Organisation and Employment
    Depositing user: Pure Administrator
    Date deposited:25 Feb 2015 11:18
    Last modified:01 Nov 2023 12:52
    Related URLs:
    URI:https://strathprints.strath.ac.uk/id/eprint/51919
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