Labour and the changing landscapes of the call centre

Taylor, Phil; Newsome, Kirsty and Taylor, Phil and Bair, Jennifer and Rainnie, Al, eds. (2015) Labour and the changing landscapes of the call centre. In: Putting Labour in its Place. Critical Perspectives on Work and Employment . Palgrave Macmillan, Basingstoke, pp. 266-286. ISBN 9781137410351

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Abstract

This chapter builds on previous attempts to integrate labour process analysis with the Global Commodity Chain, Global Value Chain and Global Production Network frameworks.

ORCID iDs

Taylor, Phil ORCID logoORCID: https://orcid.org/0000-0001-8842-5350; Newsome, Kirsty, Taylor, Phil, Bair, Jennifer and Rainnie, Al