Call centre offshoring to India: the revenge of history?
Taylor, P. and Bain, P.M. (2004) Call centre offshoring to India: the revenge of history? Labour and Industry, 14 (3). pp. 15-38. ISSN 1030-1763
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It is now widely acknowledged that the spectacular growth of call centres, since the early 1990s, represents one of the most significant developments in the changing structure of service employment in North America, Western Europe, and Australasia. Transformations in the processes and loci of customer servicing, which the call centre engenders have largely, but not exclusively (Holtgrewe, Kerst and Shire 2002), occurred in the developed, English-speaking world.
| Creators(s): |
Taylor, P.  ORCID: https://orcid.org/0000-0001-8842-5350 and Bain, P.M.;
| Item type: | Article |
|---|---|
| ID code: | 4116 |
| Keywords: | call centres, india, human resource management, service industries, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Work, Organisation and Employment |
| Depositing user: | Strathprints Administrator |
| Date deposited: | 08 Oct 2007 |
| Last modified: | 03 Jun 2020 00:15 |
| Related URLs: | |
| URI: | https://strathprints.strath.ac.uk/id/eprint/4116 |
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