Call centre offshoring to India: the revenge of history?

Taylor, P. and Bain, P.M. (2004) Call centre offshoring to India: the revenge of history? Labour and Industry, 14 (3). pp. 15-38. ISSN 1030-1763

Abstract

It is now widely acknowledged that the spectacular growth of call centres, since the early 1990s, represents one of the most significant developments in the changing structure of service employment in North America, Western Europe, and Australasia. Transformations in the processes and loci of customer servicing, which the call centre engenders have largely, but not exclusively (Holtgrewe, Kerst and Shire 2002), occurred in the developed, English-speaking world.

ORCID iDs

Taylor, P. ORCID: https://orcid.org/0000-0001-8842-5350

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• Item metadata

  Item type:	Article
  ID code:	4116
  Dates:	Date Event 2004 Published
  Keywords:	call centres, india, human resource management, service industries, Management. Industrial Management
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Strathprints Administrator
  Date deposited:	08 Oct 2007
  Last modified:	01 Sep 2021 01:17
  Related URLs:	http://www.rmit.edu.au/browse/Our%20Orga...
  URI:	https://strathprints.strath.ac.uk/id/eprint/4116