Call centre offshoring to India: the revenge of history?

Taylor, P. and Bain, P.M. (2004) Call centre offshoring to India: the revenge of history? Labour and Industry, 14 (3). pp. 15-38. ISSN 1030-1763

Full text not available in this repository.Request a copy from the Strathclyde author

Abstract

It is now widely acknowledged that the spectacular growth of call centres, since the early 1990s, represents one of the most significant developments in the changing structure of service employment in North America, Western Europe, and Australasia. Transformations in the processes and loci of customer servicing, which the call centre engenders have largely, but not exclusively (Holtgrewe, Kerst and Shire 2002), occurred in the developed, English-speaking world.

Creators(s):	Taylor, P. ORCID: https://orcid.org/0000-0001-8842-5350 and Bain, P.M.;
Item type:	Article
ID code:	4116
Keywords:	call centres, india, human resource management, service industries, Management. Industrial Management
Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:	Strathclyde Business School > Work, Organisation and Employment
Depositing user:	Strathprints Administrator
Date deposited:	08 Oct 2007
Last modified:	02 Dec 2020 01:52
Related URLs:	http://www.rmit.edu.au/browse/Our%20Orga...
URI:	https://strathprints.strath.ac.uk/id/eprint/4116
Export data:

CORE (COnnecting REpositories)