Ringing the changes? Union recognition and organisation in call centres in the UK finance sector

Bain, P.M. and Taylor, P. (2002) Ringing the changes? Union recognition and organisation in call centres in the UK finance sector. Industrial Relations Journal, 33 (3). pp. 246-261. ISSN 0019-8692

Abstract

The massive rise in UK call centre employment in recent years has been closely related to developments in the finance sector. This paper analyses these developments in order to contextualise the organisational experiences of unions in the sector. Recruitment activity in both hostile and compliant employer environments, and findings from the first national survey of call centre employees' attitudes towards trade unionism, are discussed, and the prospects for union recruitment and organisation are assessed.

ORCID iDs

Taylor, P. ORCID: https://orcid.org/0000-0001-8842-5350

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• Item metadata

  Item type:	Article
  ID code:	4117
  Dates:	Date Event 2002 Published
  Keywords:	call centres, work, employment, finance sector, trade unions, Management. Industrial Management, SDG 8 - Decent Work and Economic Growth
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Strathprints Administrator
  Date deposited:	01 Oct 2007
  Last modified:	15 Sep 2021 16:13
  URI:	https://strathprints.strath.ac.uk/id/eprint/4117