Ringing the changes? Union recognition and organisation in call centres in the UK finance sector
Bain, P.M. and Taylor, P. (2002) Ringing the changes? Union recognition and organisation in call centres in the UK finance sector. Industrial Relations Journal, 33 (3). pp. 246-261. ISSN 0019-8692
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Abstract
The massive rise in UK call centre employment in recent years has been closely related to developments in the finance sector. This paper analyses these developments in order to contextualise the organisational experiences of unions in the sector. Recruitment activity in both hostile and compliant employer environments, and findings from the first national survey of call centre employees' attitudes towards trade unionism, are discussed, and the prospects for union recruitment and organisation are assessed.
ORCID iDs
Bain, P.M. and Taylor, P.
ORCID: https://orcid.org/0000-0001-8842-5350;
Item type: Article ID code: 4117 Dates: DateEvent2002PublishedKeywords: call centres, work, employment, finance sector, trade unions, Management. Industrial Management Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management Department: Strathclyde Business School > Work, Organisation and Employment Depositing user: Strathprints Administrator Date deposited: 01 Oct 2007 Last modified: 02 Apr 2021 00:27 URI: https://strathprints.strath.ac.uk/id/eprint/4117
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