Picture of automobile manufacturing plant

Driving innovations in manufacturing: Open Access research from DMEM

Strathprints makes available Open Access scholarly outputs by Strathclyde's Department of Design, Manufacture & Engineering Management (DMEM).

Centred on the vision of 'Delivering Total Engineering', DMEM is a centre for excellence in the processes, systems and technologies needed to support and enable engineering from concept to remanufacture. From user-centred design to sustainable design, from manufacturing operations to remanufacturing, from advanced materials research to systems engineering.

Explore Open Access research by DMEM...

Domestic labour : the experience of work in India's other call centre industry

Taylor, P. and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, D.M. (2010) Domestic labour : the experience of work in India's other call centre industry. In: Work and Life in the Global Economy. Palgrave McMillan, Basingstoke, pp. 99-123. ISBN 9780230580848

[img] Microsoft Word (Taylor_et_al_for_Howcroft_and_Richardson.doc)
Taylor_et_al_for_Howcroft_and_Richardson.doc

Download (230kB)

Abstract

This chapter discusses the experience of work in India's other call centre industry. It is part of a collection which aims to explore the social and cultural issues within the economic changes that have given rise to service work, which represents the largest occupational sector.