Homeworking experiences during lockdown

Howcroft, Debra and Taylor, Philip (2021) Homeworking experiences during lockdown. On Digital Inequalities. pp. 29-31.

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Abstract

In March 2020, evacuating the workplace became a key policy instrument to curtail the spread of COVID-19. This saw an unprecedented move towards homeworking as the UK government recommended that anyone who could work from home, should do so. While the en masse relocation of white-collar work was initially viewed as an emergency response to restore operational capacity, this is now looking like a potential watershed moment. Experiences differ based on sector, employer and role, and this article looks specifically at call centre workers.

ORCID iDs

Taylor, Philip ORCID: https://orcid.org/0000-0001-8842-5350

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• Item metadata

  Item type:	Article
  ID code:	78536
  Dates:	Date Event 1 May 2021 Published
  Keywords:	COVID-19, contact centres, call centres, working from home, management control, Management. Industrial Management, Organizational Behavior and Human Resource Management
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Pure Administrator
  Date deposited:	11 Nov 2021 16:14
  Last modified:	24 Mar 2023 02:13
  Related URLs:	Journal or Publication
  URI:	https://strathprints.strath.ac.uk/id/eprint/78536