Indian call centres and business process outsourcing : a study in union formation

Taylor, Phil and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2009) Indian call centres and business process outsourcing : a study in union formation. New Technology, Work and Employment, 24 (1). pp. 19-42. ISSN 0268-1072 (https://doi.org/10.1111/j.1468-005X.2008.00216.x)

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Abstract

In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

ORCID iDs

Taylor, Phil ORCID logoORCID: https://orcid.org/0000-0001-8842-5350, D'Cruz, Premilla, Noronha, Ernesto and Scholarios, Dora ORCID logoORCID: https://orcid.org/0000-0002-3962-3016;
  • Item type:Article
    ID code:15272
    Dates:
    Date
    Event
    24 February 2009
    Published
    Keywords:India, Indian call centres, business process, outsourcing, union formation, Social Sciences (General), Human Factors and Ergonomics, Strategy and Management, Management of Technology and Innovation, SDG 8 - Decent Work and Economic Growth
    Subjects:Social Sciences > Social Sciences (General)
    Department:Strathclyde Business School > Work, Organisation and Employment
    Depositing user: Professor Philip Taylor
    Date deposited:17 Jan 2010 13:02
    Last modified:03 Feb 2023 02:02
    URI:https://strathprints.strath.ac.uk/id/eprint/15272
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