Indian call centres and business process outsourcing : a study in union formation

Taylor, Phil and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2009) Indian call centres and business process outsourcing : a study in union formation. New Technology, Work and Employment, 24 (1). pp. 19-42. ISSN 0268-1072 (https://doi.org/10.1111/j.1468-005X.2008.00216.x)

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Abstract

In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

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• Item metadata

  Item type:	Article
  ID code:	15272
  Dates:	Date Event 24 February 2009 Published
  Subjects:	Social Sciences > Social Sciences (General)
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Professor Philip Taylor
  Date deposited:	17 Jan 2010 13:02
  Last modified:	08 Apr 2024 17:11
  URI:	https://strathprints.strath.ac.uk/id/eprint/15272