Indian call centres and business process outsourcing : a study in union formation

Taylor, Phil and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2009) Indian call centres and business process outsourcing : a study in union formation. New Technology, Work and Employment, 24 (1). pp. 19-42. ISSN 0268-1072

[thumbnail of Taylor-etal-NTWE2009-indian-call-centres-business-process-outsourcing]
Preview
 Text (Taylor-etal-NTWE2009-indian-call-centres-business-process-outsourcing)
Taylor_etal_NTWE2009_indian_call_centres_business_process_outsourcing.pdf
Accepted Author Manuscript
Download (726kB)| Preview

    Abstract

    In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

    ORCID iDs

    Taylor, Phil ORCID logoORCID: https://orcid.org/0000-0001-8842-5350, D'Cruz, Premilla, Noronha, Ernesto and Scholarios, Dora ORCID logoORCID: https://orcid.org/0000-0002-3962-3016;
    • Item type:Article
      ID code:15272
      Dates:
      Date
      Event
      24 February 2009
      Published
      Keywords:India, Indian call centres, business process, outsourcing, union formation, Social Sciences (General), Human Factors and Ergonomics, Strategy and Management, Management of Technology and Innovation
      Subjects:Social Sciences > Social Sciences (General)
      Department:Strathclyde Business School > Work, Organisation and Employment
      Depositing user: Professor Philip Taylor
      Date deposited:17 Jan 2010 13:02
      Last modified:30 Jul 2021 02:27
      URI:https://strathprints.strath.ac.uk/id/eprint/15272
    CORE (COnnecting REpositories)