Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil and D'Cruz, Premilla and Noronha, Ernesto and Scholarios, Dora (2009) Indian call centres and business process outsourcing : a study in union formation. New Technology, Work and Employment, 24 (1). pp. 19-42. ISSN 0268-1072 (https://doi.org/10.1111/j.1468-005X.2008.00216.x)
Preview |
Text.
Filename: Taylor_etal_NTWE2009_indian_call_centres_business_process_outsourcing.pdf
Accepted Author Manuscript Download (726kB)| Preview |
Abstract
In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.
ORCID iDs
Taylor, Phil

-
-
Item type: Article ID code: 15272 Dates: DateEvent24 February 2009PublishedKeywords: India, Indian call centres, business process, outsourcing, union formation, Social Sciences (General), Human Factors and Ergonomics, Strategy and Management, Management of Technology and Innovation, SDG 8 - Decent Work and Economic Growth Subjects: Social Sciences > Social Sciences (General) Department: Strathclyde Business School > Work, Organisation and Employment Depositing user: Professor Philip Taylor Date deposited: 17 Jan 2010 13:02 Last modified: 03 Feb 2023 02:02 URI: https://strathprints.strath.ac.uk/id/eprint/15272
CORE (COnnecting REpositories)