The missing link : labour and the call centre global value chain

Taylor, Philip (2010) The missing link : labour and the call centre global value chain. In: Outsourcing/Offshoring of Service Work Conference, 2010-11-17 - 2010-11-18.

Full text not available in this repository.Request a copy from the Strathclyde author

Abstract

This paper discusses Labour and the global call centre value chain.