The missing link : labour and the call centre global value chain

Taylor, Philip (2010) The missing link : labour and the call centre global value chain. In: Outsourcing/Offshoring of Service Work Conference, 2010-11-17 - 2010-11-18.

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Abstract

This paper discusses Labour and the global call centre value chain.

ORCID iDs

Taylor, Philip ORCID logoORCID: https://orcid.org/0000-0001-8842-5350;