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Taylor, Philip (2010) The missing link : analysing the global call centre value chain. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17.
Danford, A. and Carter, R. and Howcroft, D. and Smith, A. and Richardson, Helen and Taylor, Philip (2010) All they need is a chain : lean production and the new performance management in the British civil service. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17.
Carter, R. and Danford, A. and Howcroft, D. and Richardson, R and Smith, A. and Taylor, Philip (2010) The changing class relations of supervisors under lean production : the case of HMRC. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17.
Thompson, Paul (2010) Re-visualising creative labour : a labour process perspective. In: 28th International Labour Process Conference, 2010-03-15 - 2010-03-17. (Unpublished)