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Work organisation and employee relations in Indian call centres

Taylor, P. and Bain, P.M. (2006) Work organisation and employee relations in Indian call centres. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge, pp. 36-57. ISBN 978-0-415-35702-9

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Abstract

This paper examine work organisation and employee relations in Indian call centres.

Item type:	Book Section
ID code:	8895
Keywords:	Work, organisation, employee relations, Indian call centres, Management. Industrial Management
Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:	Strathclyde Business School > Human Resource Management
Depositing user:	Strathprints Administrator
Date deposited:	18 Mar 2010 09:51
Last modified:	22 Sep 2017 02:10
Related URLs:	Publisher
URI:	https://strathprints.strath.ac.uk/id/eprint/8895
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