Work organisation and employee relations in Indian call centres

Taylor, P. and Bain, P.M.; (2006) Work organisation and employee relations in Indian call centres. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge, pp. 36-57. ISBN 978-0-415-35702-9

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Abstract

This paper examine work organisation and employee relations in Indian call centres.

ORCID iDs

Taylor, P. ORCID logoORCID: https://orcid.org/0000-0001-8842-5350 and Bain, P.M.;