Work organisation and employee relations in Indian call centres

Taylor, P. and Bain, P.M.; (2006) Work organisation and employee relations in Indian call centres. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge, pp. 36-57. ISBN 978-0-415-35702-9

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Abstract

This paper examine work organisation and employee relations in Indian call centres.

Creators(s): Taylor, P. ORCID logoORCID: https://orcid.org/0000-0001-8842-5350 and Bain, P.M.;
Item type:Book Section
ID code:8895
Keywords:Work, organisation, employee relations, Indian call centres, Management. Industrial Management
Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:Strathclyde Business School > Work, Organisation and Employment
Depositing user: Strathprints Administrator
Date deposited:18 Mar 2010 09:51
Last modified:04 Jul 2020 02:21
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URI:https://strathprints.strath.ac.uk/id/eprint/8895
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