Work organisation and employee relations in Indian call centres

Taylor, P. and Bain, P.M.; (2006) Work organisation and employee relations in Indian call centres. In: Developments in the Call Centre Industry: Analysis, Policy and Challenges. Routledge, pp. 36-57. ISBN 978-0-415-35702-9

Abstract

This paper examine work organisation and employee relations in Indian call centres.

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• Item metadata

  Item type:	Book Section
  ID code:	8895
  Dates:	Date Event July 2006 Published
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Work, Organisation and Employment
  Depositing user:	Strathprints Administrator
  Date deposited:	18 Mar 2010 09:51
  Last modified:	08 Apr 2024 12:30
  Related URLs:	Publisher
  URI:	https://strathprints.strath.ac.uk/id/eprint/8895