Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres

Taylor, P. and Bain, P.M.; (2002) Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In: Re-Organizing Service Work: Call Centres in Germany and Britain. Ashgate, pp. 42-63. ISBN 0-7546-1955-9

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Abstract

This cross-nationally comparative book on Call Centre work provides a welcome update and systematic exploration of a rapidly expanding new type of service work. This chapter focuses on the developing employment relationship in Dutch, UK and US call centres.

Creators(s): Taylor, P. ORCID logoORCID: https://orcid.org/0000-0001-8842-5350 and Bain, P.M.;
Item type:Book Section
ID code:7694
Keywords:call centres, employment, human resource management, organisations, Management. Industrial Management
Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:Strathclyde Business School > Work, Organisation and Employment
Depositing user: Strathprints Administrator
Date deposited:27 Apr 2009 14:30
Last modified:01 Jan 2021 06:29
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URI:https://strathprints.strath.ac.uk/id/eprint/7694
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