Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres
Taylor, P. and Bain, P.M.; (2002) Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In: Re-Organizing Service Work: Call Centres in Germany and Britain. Ashgate, pp. 42-63. ISBN 0-7546-1955-9
Full text not available in this repository.Request a copy from the Strathclyde authorAbstract
This cross-nationally comparative book on Call Centre work provides a welcome update and systematic exploration of a rapidly expanding new type of service work. This chapter focuses on the developing employment relationship in Dutch, UK and US call centres.
Creators(s): |
Taylor, P. ![]() | Item type: | Book Section |
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ID code: | 7694 |
Keywords: | call centres, employment, human resource management, organisations, Management. Industrial Management |
Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
Department: | Strathclyde Business School > Work, Organisation and Employment |
Depositing user: | Strathprints Administrator |
Date deposited: | 27 Apr 2009 14:30 |
Last modified: | 01 Jan 2021 06:29 |
Related URLs: | |
URI: | https://strathprints.strath.ac.uk/id/eprint/7694 |
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