Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres

Taylor, P. and Bain, P.M.; (2002) Consolidation, 'cowboys' and the developing employment relationship in Dutch, UK and US call centres. In: Re-Organizing Service Work: Call Centres in Germany and Britain. Ashgate, pp. 42-63. ISBN 0-7546-1955-9

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Abstract

This cross-nationally comparative book on Call Centre work provides a welcome update and systematic exploration of a rapidly expanding new type of service work. This chapter focuses on the developing employment relationship in Dutch, UK and US call centres.