Bear with me... - the problems of health and well-being in call centres
Baldry, C.J. and Taylor, P. and Bain, P.M.; (2006) Bear with me... - the problems of health and well-being in call centres. In: Institutions, Production and Working Life. Oxford University Press, pp. 235-254. ISBN 0-19929177-2
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Arising from their work on Sick Building Syndrome in the mid 90s, Chris Baldry with colleagues at the University of Strathclyde, developed a model for analysing employee ill-health in offices. They have subsequently applied this model to the manifestations of ill-health particularly associated with work in call centres.
| Creators(s): |
Baldry, C.J., Taylor, P.  ORCID: https://orcid.org/0000-0001-8842-5350 and Bain, P.M.;
| Item type: | Book Section |
|---|---|
| ID code: | 7373 |
| Keywords: | employee health, health and safety, call centres, workplace health, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Work, Organisation and Employment |
| Depositing user: | Strathprints Administrator |
| Date deposited: | 30 Jan 2009 15:22 |
| Last modified: | 21 Oct 2020 01:41 |
| Related URLs: | |
| URI: | https://strathprints.strath.ac.uk/id/eprint/7373 |
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