Bear with me... - the problems of health and well-being in call centres

Baldry, C.J. and Taylor, P. and Bain, P.M.; (2006) Bear with me... - the problems of health and well-being in call centres. In: Institutions, Production and Working Life. Oxford University Press, pp. 235-254. ISBN 0-19929177-2

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Abstract

Arising from their work on Sick Building Syndrome in the mid 90s, Chris Baldry with colleagues at the University of Strathclyde, developed a model for analysing employee ill-health in offices. They have subsequently applied this model to the manifestations of ill-health particularly associated with work in call centres.

Creators(s):	Baldry, C.J., Taylor, P. ORCID: https://orcid.org/0000-0001-8842-5350 and Bain, P.M.;
Item type:	Book Section
ID code:	7373
Keywords:	employee health, health and safety, call centres, workplace health, Management. Industrial Management
Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:	Strathclyde Business School > Work, Organisation and Employment
Depositing user:	Strathprints Administrator
Date deposited:	30 Jan 2009 15:22
Last modified:	20 Jan 2021 15:12
Related URLs:	Publisher
URI:	https://strathprints.strath.ac.uk/id/eprint/7373
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