Call centre organising in adversity: from Excell to Vertex
Taylor, P. and Bain, P.M.; Gall, Gregor, ed. (2003) Call centre organising in adversity: from Excell to Vertex. In: Union Organizing: Campaigning for Trade Union Recognition. Routledge Studies in Employment Relations . Routledge. ISBN 041526782X
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After many years of indifferent decline, trade union membership is now being revitalised. Strategies known as union organizing are being used to recruit and re-energize unions around the globe. This book considers exactly how trade unions are working to do this and provides a much needed evaluation of these rebuilding strategies. This chapter examines how the CWU pursued a partnership agreement with the new outsourcing employer, Vertex, and it was October 2002 before the 1,000-strong workforce in their Glasgow and Birmingham call centers received the opportunity to vote (overwhelmingly) for representation by the CWU.
| Creators(s): |
Taylor, P.  ORCID: https://orcid.org/0000-0001-8842-5350 and Bain, P.M.;
Gall, Gregor
| Item type: | Book Section |
|---|---|
| ID code: | 7679 |
| Keywords: | organisational analysis, trade unions, human resource management, Management. Industrial Management |
| Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
| Department: | Strathclyde Business School > Work, Organisation and Employment |
| Depositing user: | Strathprints Administrator |
| Date deposited: | 27 Apr 2009 13:24 |
| Last modified: | 17 Dec 2020 02:54 |
| Related URLs: | |
| URI: | https://strathprints.strath.ac.uk/id/eprint/7679 |
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