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Article

Walker, Victoria and Nickson, Dennis (2024) Socially irresponsible HRM : findings from the UK hotel sector. Journal of Business Ethics. ISSN 0167-4544

Adisa, Toyin Ajibade and Nickson, Dennis and Ogbonnaya, Chidiebere and Mordi, Chima (2024) Aesthetic labour outcome and experience of individuals with tribal marks in Nigeria. International Journal of Human Resource Management, 35 (3). pp. 425-453. ISSN 0958-5192

Hadjisolomou, Tasos and Walters, Kyla and Nickson, Dennis and Baum, Tom (2023) 'Boys will be boys'? Submissive masculinity and sexual harassment in the gay tourism industry. Hospitality and Society, 13. 173 - 200. ISSN 2042-7913

Hadjisolomou, Anastasios and Nickson, Dennis and Baum, Tom (2023) 'He is the customer, I will say yes' : notions of power, precarity and consent to sexual harassment by customers in the gay tourism industry. Gender, Work and Organisation, 30 (4). pp. 1407-1428. ISSN 0968-6673

Hadjisolomou, Anastasios and Nickson, Dennis and Baum, Tom (2023) Exploring the case the dark side of gay tourism : (half-)naked bodies, race, precarity and sexual harassment. Tourism Cases. ISSN 2788-5607

Booyens, Irma and Hadjisolomou, Anastasios and Nickson, Dennis and Cunningham, Tayler and Baum, Tom (2022) 'It's not a big deal' : customer misbehaviour and social washing in hospitality. International Journal of Contemporary Hospitality Management, 34 (11). pp. 4123-4141. ISSN 0959-6119

Nickson, Dennis and Price, Robin and Baxter-Reid, Hazel and Hurrell, Scott A (2017) Skill requirements in retail work : the case of high-end fashion retailing. Work, Employment and Society, 31 (4). pp. 692-708. ISSN 0950-0170

Timming, Andrew and Nickson, Dennis and Re, Daniel and Perrett, David (2017) What do you think of my ink? Assessing the effects of body art on employment chances. Human Resource Management, 56 (1). pp. 133-149. ISSN 0090-4848

Nickson, Dennis and Timming, Andrew R and Re, Daniel and Perrett, David I (2016) Subtle increases in BMI within a healthy weight range still reduce women's employment chances in the service sector. PLoS ONE, 11 (9). e0159659. ISSN 1932-6203

Knox, Angela and Warhurst, Chris and Nickson, Dennis and Dutton, Eli (2015) More than a feeling : using hotel room attendants to improve understanding of job quality. International Journal of Human Resource Management, 26 (12). pp. 1547-1567. ISSN 0958-5192

Solnet, David and Nickson, Dennis and Richard, Robinson N.S. and Kralj, Anna and Baum, Tom (2014) Discourse about workforce development in tourism – an analysis of public policy, planning and implementation in Australia and Scotland : hot air or making a difference? Tourism Analysis, 19 (5). pp. 609-623. ISSN 1083-5423

Warhurst, Chris and Nickson, Dennis and Commander, Johanna and Gilbert, Kay (2014) “Role stretch” : assessing the blurring between non-teaching and teaching roles in the classroom assistant role in Scotland. British Educational Research Journal, 40 (1). pp. 170-186. ISSN 0141-1926

Nickson, D.P. and Warhurst, C. and Commander, J. and Hurrell, S.A. and Cullen, A.M. (2012) Soft skills and employability : evidence from UK retail. Economic and Industrial Democracy, 33 (1). pp. 65-84. ISSN 0143-831X

Warhurst, Chris and Van den Broek, Di and Hall, Richard and Nickson, Dennis (2012) Great expectations : gender, looks and lookism at work. International Journal of Work Organisation and Emotion, 5 (1). pp. 72-90. ISSN 1740-8938

Gilbert, Kay and Warhurst, Chris and Nickson, Dennis and Hurrell, Scott and Commander, Johanna (2012) New initiative, old problem: classroom assistants and the under-valuation of women's work. Industrial Relations Journal, 48 (1). pp. 22-37. ISSN 0019-8692

Hurrell, Scott A. and Warhurst, Chris and Nickson, Dennis (2011) Giving Miss Marple a makeover : graduate recruitment, systems failure and the Scottish voluntary sector. Nonprofit and Voluntary Sector Quarterly, 40 (2). pp. 336-355. ISSN 0899-7640

Cunningham, Ian and Nickson, Dennis (2011) A gathering storm? Re-tendering and the voluntary sector workforce. International Journal of Public Sector Management, 24 (7). pp. 662-672. ISSN 0951-3558

Warhurst, Chris and Nickson, Dennis (2009) 'Who's got the look?' Emotional, aesthetic and sexualized labour in interactive services. Gender, Work and Organization, 16 (3). pp. 385-404. ISSN 0968-6673

Nickson, Dennis and Korczynski, Marek (2009) Aesthetic labour, emotional labour and masculinity. Gender, Work and Organization, 16 (3). pp. 291-299. ISSN 0968-6673

Warhurst, Chris and van den Broek, Dianne and Hall, Richard and Nickson, Dennis (2009) Lookism: the new frontier of employment discrimination? Journal of Industrial Relations, 51 (1). pp. 131-136. ISSN 0022-1856

Nickson, Dennis and Warhurst, Chris and Dutton, Eli and Hurrell, Scott (2008) A job to believe in : recruitment in the Scottish voluntary sector. Human Resource Management Journal, 18 (1). pp. 20-35. ISSN 0954-5395

Warhurst, C. and Nickson, D.P. (2007) Employee experience of aesthetic labour in retail and hospitality. Work, Employment and Society, 21 (1). pp. 103-120. ISSN 0959-0170

Knox, A. and Nickson, D.P. (2007) Regulation in Australian hotels: is there a lesson for the UK? Employee Relations, 29 (1). pp. 50-67. ISSN 0142-5455

Warhurst, C. and Nickson, D.P. (2007) A new labour aristocracy? aesthetic labour and routine interactive service. Work, Employment and Society, 21 (4). pp. 785-798. ISSN 0950-0170

Dutton, Eli and Warhurst, C. and Nickson, D.P. and Lockyer, C.J. (2005) Lone parents, the New Deal and the opportunities and barriers to retail employment. Policy Studies, 26 (1). pp. 85-101. ISSN 0144-2872

Nickson, D.P. and Warhurst, C. and Dutton, Eli (2005) The importance of attitude and appearance in the service encounter in retail and hospitality. Managing Service Quality, 15 (2). pp. 195-208. ISSN 0960-4529

Nickson, D.P. and Warhurst, C. and Dutton, Eli and Lockyer, C.J. (2004) Flexible friends? Lone parents and retail. Employee Relations, 26 (3). pp. 255-273. ISSN 0142-5455

Witz, Anne M. and Warhurst, Chris and Nickson, Dennis P. (2003) The labour of aesthetics and the aesthetics of organisation. Organization, 10 (1). pp. 33-54. ISSN 1350-5084

Nickson, D.P. and Warhurst, C. and Cullen, A.M. and Watt, A. (2003) Bringing in the excluded? Aesthetic labour, skills and training in the new economy. Journal of Education and Work, 16 (2). pp. 185-203. ISSN 1363-9080

Nickson, D.P. and Warhurst, C. (2001) Skills, services and the new economy. Budapest Management Review, 32 (12). pp. 25-35. ISSN 0133-0179

Morgan, M. and Nickson, D.P. (2001) Uncivil aviation: a review of the air rage phenomenon. International Journal of Tourism Research, 3 (6). pp. 443-457. ISSN 1099-2340

Warhurst, C. and Nickson, D.P. and Witz, A. and Cullen, A.M. (2000) Aesthetic labour in interactive service work: some case study evidence from the 'new' Glasgow. Services Industries Journal, 20 (3). pp. 1-18. ISSN 0264-2069

Cuthbert, Lindsay and Nickson, Dennis (1999) Smoking in the restaurant industry? Time for a ban? International Journal of Contemporary Hospitality Management, 11 (1). pp. 31-37. ISSN 0959-6119

Thompson, Paul and Nickson, Dennis and Jones, Carol and Wallace, Terry (1998) Internationalization and integration: a comparison of manufacturing and service firms. Competition and Change, 3 (4). pp. 387-415. ISSN 1024-5294

Thompson, Paul and Nickson, Dennis and Jones, Carol (1998) Not part of the family? The limits to managing the corporate way in international hotel chains. International Journal of Human Resource Management, 9 (6). pp. 1048-1063. ISSN 0958-5192

Baum, Thomas and Nickson, Dennis (1998) Teaching human resource management in tourism and hospitality : a critique. International Journal of Contemporary Hospitality Management, 10 (2). pp. 75-79. ISSN 0959-6119

Nickson, Dennis (1998) A review of hotel internationalization with a particular focus on the key role played by American organizations. Progress in Tourism and Hospitality Research, 4 (1). pp. 53-66.

Jones, C. and Taylor, G.T. and Nickson, D.P. (1997) Whatever it takes? managing 'empowered' employees and the service encounter in an international hotel chain. Work, Employment and Society, 11 (3). pp. 541-554. ISSN 0950-0170

Nickson, Dennis (1997) “Colorful Stories” or historical insight? A review of the auto/biographies of Charles Forte, Conrad Hilton, J.W. Marriott and Kemmons Wilson. Journal of Hospitality and Tourism Research, 21 (1). pp. 180-192.

Book Section

Nickson, Dennis; Lashley, Conrad, ed. (2022) Aesthetic labour and discrimination. In: Prejudice and Discrimination in Hotels, Restaurants and Bars. Routledge, London, pp. 32-48. ISBN 9781003186403

Nickson, Dennis and Baum, Thomas; Parry, Emma and McCarthy, Jean, eds. (2016) Young at heart, but what about my body? Age and aesthetic labour in the hospitality and retail industries. In: The Palgrave Handbook of Age Diversity and Work. Palgrave Macmillan Ltd., London, pp. 539-559. ISBN 9781137467799

Warhurst, Chris and van den Broek, Diane and Nickson, Dennis and Hall, Richard; Wilkinson, Adrian and Townsend, Keith, eds. (2011) Heads, hearts and now bodies : employee looks and lookism at work. In: The Future of Employment Relations. Palgrave Macmillan Ltd., Basingstoke, pp. 122-140. ISBN 9780230240940

Hurrell, Scott and Warhurst, Chris and Nickson, Dennis; Cunningham, Ian and James, Philip, eds. (2011) ‘“We could take on the world if we had the space" : Understanding graduate recruitment problems in the voluntary sector. In: Voluntary Organizations and Public Service Delivery. Routledge Studies in the Management of Voluntary and Non-Profit Organizations . Routledge, London, pp. 88-103. ISBN 978-0-415-87473-1

Nickson, Dennis and Hurrell, Scott A. and Warhurst, Chris and Commander, Johanna; Grugulis, Irena and Bozkurt, Ödül, eds. (2011) Labour supply and skills demands in fashion retailing. In: Retail Work. Critical Perspectives on Work and Employment . Palgrave, Basingstoke, pp. 68-87. ISBN 9780230283572

Warhurst, C. and Hurrrel, S.A. and Gilbert, K. and Nickson, D.P. and Commander, J. and Calder, I.; Bolton, Sharon C. and Houlihan, Maeve, eds. (2009) Just 'mothers really'? role stretch and low pay amongst female classroom assistants. In: Work matters. Palgrave Macmillan Ltd., Basingstoke, England, pp. 180-196. ISBN 9780230576391

Dutton, E. and Warhurst, C. and Lloyd, C. and James, S. and Commander, J. and Nickson, D.P.; Lloyd, C. and Mason, G. and Mayhew, K. and Lloyd, Caroline and Mason, Geoff and Mayhew, Ken, eds. (2008) Just like the elves in Harry Potter : room attendants in UK hotels. In: Low Wage Work in the UK. Russell Sage, New York, pp. 97-130. ISBN 9780871545633

Warhurst, C. and Thompson, P. and Nickson, D.P.; (2008) Labour process theory : putting the materialism back into the meaning of service work. In: Service work. Routledge, pp. 91-112. ISBN 9780415953177

Nickson, D.P. and Baum, T.G.; Mulhearn, M. and Mulhern, Mark and Beech, John and Thompson, Elaine, eds. (2008) The high road or the low road? Tourism and employment in Scotland. In: Scottish Life and Society: The Working Life of the Scots. John Donald, Edinburgh, pp. 385-401. ISBN 9781904607854

Nickson, D.P. and Warhurst, C.; (2007) Opening pandora's box: aesthetic labour and hospitality. In: Advances in Tourism Research, Hospitality: A Social Lens. Advances in Tourism Research . Elsevier, pp. 155-171.

Nickson, Dennis P. and Warhurst, Christopher and Witz, Anne and Cullen, Anne Marie; (2001) The importance of being aesthetic : work, employment and service organization. In: Customer Service. Palgrave, Basingstoke, UK, pp. 170-190. ISBN 0333946073

Nickson, D.P. and Warhurst, C.; (2001) From globalisation to internationalisation to americanisation: the example of 'Little Americas' in the hotel sector. In: Multinationals in a New Era - International Strategy and Management. Academy of International Business Series . Palgrave, pp. 207-225. ISBN 033396389X

Nickson, Dennis; Moutinho, Louis, ed. (2000) Human resource issues in travel and tourism. In: Strategic Management in Tourism. CABI, Wallingford, pp. 169-185. ISBN 085199282X

Nickson, Dennis; Wood, Roy, ed. (2000) Should smoking be banned in restaurants? The debate so far. In: Strategic Questions in Food and Beverage Management. Butterworth - Heinemann, London, pp. 208-224. ISBN 9780750644808

Nickson, Dennis; Wood, Roy, ed. (1999) Human resource management in hotel accommodation services. In: New Directions in Accommodation Management for the Hotel Industry. International Thomson Business Press, London, pp. 201-215.

Warhurst, Chris and Nickson, Dennis and Shaw, Eleanor; Scanduri, T and Serapio, M, eds. (1998) A future for globalization? Debates and developments in international business at the end of the century. In: Research in International Business and International Relations. JAI Press, pp. 247-271. ISBN 1559389206

Nickson, Dennis; Foley, Malcolm and Lennon, John and Maxwell, Gill, eds. (1997) Continuity or change in the international hotel industry? In: Hospitality, Tourism and Leisure Management. Cassell Group, London, pp. 213-227. ISBN 978-0304332397

Jones, Carol and Nickson, Dennis and Taylor, George; Seaton, Tony, ed. (1994) “Ways” of the world : managing culture in international hotel chains. In: Tourism. John Wiley and Sons Limited, Chichester, pp. 626-634. ISBN 0472950920

Conference or Workshop Item

Hadjisolomou, Tasos and Baum, Tom and Nickson, Dennis and Booyens, Irma (2021) Social washing and customer misbehaviour in the hospitality sector : a problem that remains unreported. In: 29th Annual Council for Hospitality Management, 2021-05-12 - 2021-05-14.

Nickson, Dennis and Price, Robin and Baxter-Reid, Hazel and Hurrell, Scott (2013) Skill requirements in retail work : the case of high-end fashion retailing. In: Work, Employment and Society Conference 2010, 2010-09-07 - 2010-09-09. (Unpublished)

Nickson, Dennis and Cunningham, Ian (2011) Empowering who? personalisation and its implications for work and employment in the voluntary sector. In: 29th International Labour Process Conference, 2011-04-05 - 2011-04-07. (Unpublished)

Cunningham, Ian and Nickson, Dennis (2009) Re-tendering and the voluntary sector : implications for terms and conditions and workforce attitudes. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08.

Nickson, Dennis and Warhurst, Chris and Hurrell, Scott Alexander and Commander, Johanna (2009) Understanding variability in retail work : an analysis of labour supply and skills demands in clothing, footwear and leather goods. In: 27th International Labour Process Conference, 2009-04-06 - 2009-04-08. (Unpublished)

Cunningham, Ian and Nickson, Dennis (2009) A gathering storm? procurement, re-tendering and the voluntary sector social care workforce. In: Scottish Council for Voluntary Organisations Third Sector Research Conference, 2009-10-14. (Unpublished)

Nickson, Dennis and Hurrell, Scott Alexander and Warhurst, Chris and Newsome, Kirsty and Scholarios, Dora and Commander, Johanna and Preston, Anne (2008) 'Employee champion' or 'business partner'? The views of aspirant HR professionals. In: CIPD Centres’ Conference, 2008-06-26 - 2008-06-27.

Hurrell, S.A. and Nickson, D.P. and Warhurst, C. and Commander, J. and Gilbert, K. (2008) Prisoners of love? Overtime work and the undervaluation of Scottish classroom assistants. In: International Labour Process Conference 2008, 2008-03-01 - 2008-03-20.

Hurrell, Scott Alexander and Warhurst, Chris and Nickson, Dennis and Dutton, Eli (2008) Swashbuckling saviours? Graduate recruitment in the voluntary sector. In: 24th EGOS colloquium, 2008-07-10 - 2008-07-12. (Unpublished)

Nickson, Dennis and Warhurst, Chris and Dutton, Eli and Lloyd, Caroline and James, Susan (2007) Like the elves in Harry Potter : low wage work in UK hotels. In: 25th International Labour Process Conference, 2007-04-02 - 2007-04-04. (Unpublished)

Book

Warhurst, Chris and Nickson, Dennis (2020) Aesthetic Labour. Sage Publishing, London. ISBN 9781847870858

Nickson, Dennis (2013) Human Resource Management for the Hospitality and Tourism Industries. Routledge. ISBN 978-0-08-096648-9

Nickson, D.P. (2007) Human Resource Management for the Hospitality and Tourism Industries. Butterworth - Heinemann. ISBN 0750665726

Warhurst, C. and Nickson, D.P. (2001) Looking Good and Sounding Right: Style Counselling and the Aesthetics of the New Economy. Industrial Society. ISBN 1858359902

Report

Hadjisolomou, Tasos and Booyens, Irma and Nickson, Dennis and Cunningham, Tayler and Baum, Tom (2022) Fair Work for All? A Review of Employment Practices in the Scottish Hospitality Industry. University of Strathclyde, Glasgow.

Cunningham, Ian and Nickson, Dennis (2013) Public Sector Austerity, Personalisation and the Implications for the Voluntary Sector Workforce. Coalition of Care and Support Providers Scotland, Edinburgh.

Cunningham, Ian and Nickson, Dennis (2010) Personalisation and its implications for work and employment in the voluntary sector. Voluntary Sector Social Services Workforce Unit.

Cunningham, I. and Nickson, D.P. (2009) A Gathering Storm? Procurement, re-tendering and the voluntary sector social care workforce : a report for the voluntary sector social services workforce unit. Scottish Centre for Employment Research, Glasgow.

Warhurst, Chris and Commander, Johanna and Nickson, Dennis and Symeonides, Anna and Furlong, Andy and Findlay, Jeanette and Wilson, Fiona and Hurrell, Scott (2009) Higher and Further Education Students' Income, Expenditure and Debt in Scotland 2007-08. Scottish Government, Edinburgh.

Nuffield Foundation (Funder); Warhurst, C. and Nickson, D.P. and Commander, J. and Hurrell, S.A.. (2007) An International Comparative Survey of Retail Employer Soft Skill Demands. Nuffield Foundation.

Nickson, Dennis and Warhurst, Chris and Commander, Johanna and Hurrell, Scott and Gilbert, Kay and Marks, Abigail (2007) Valuable assets: phase 2 of a general formal investigation into the role and status of classroom assistants in Scotland's secondary and special schools. Scottish Centre for Employment Research, Glasgow.

Nickson, Dennis and Warhurst, Chris and Gilbert, Kay and Calder, Isobel (2006) Valuable assets : a general formal investigation into the role and status of classroom assistants in Scotland's primary school. Scottish Centre for Employment Research, Glasgow.

Review

Nickson, D.P. (2007) Class acts - service and inequality in luxury hotels. [Review]

Nickson, D.P. (2005) Paradise laborers: hotel work in the global economy. [Review]

Monograph

Nickson, Dennis and Baum, Tom and Losekoot, Erwin and Morrison, Alison and Frochot, Isabelle (2002) Skills, organisational performance and economic activity in the hospitality industry : a literature review. Preprint / Working Paper. Economic and Social Science Research Council, Coventry.