A new labour aristocracy? aesthetic labour and routine interactive service
Warhurst, C. and Nickson, D.P. (2007) A new labour aristocracy? aesthetic labour and routine interactive service. Work, Employment and Society, 21 (4). pp. 785-798. ISSN 0950-0170 (http://dx.doi.org/10.1177/0950017007082887)
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A re-conceptualization of the work and employment of interactive service and the workers who inhabit these jobs is required, not least because routine interactive services will provide most job growth in the UK for the foreseeable future (Wilson et al., 2004). This article initiates that task, arguing that it can be understood by reference to aesthetic labour, which is creating a potential new labour aristocracy and a reconfiguration of the service encounter.
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Item type: Article ID code: 8838 Dates: DateEvent2007PublishedSubjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management Department: Strathclyde Business School > Work, Organisation and Employment Depositing user: Strathprints Administrator Date deposited: 23 Sep 2009 13:19 Last modified: 13 Jun 2024 17:46 URI: https://strathprints.strath.ac.uk/id/eprint/8838
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