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Number of items: 82.

Article

Van Der Meer, Robert and Bennie, Marion and Corcoran, Emma Dunlop and Lannigan, Norman (2013) Early-stage experiences of the implementation of a large-scale robotic storage and distribution system in a hospital pharmacy service within a large UK Health Authority. European Journal of Hospital Pharmacy: Science and Practice, 20 (6). pp. 362-367. ISSN 2047-9956

Bittici, U. and Ackermann, F. and Ates, Aylin and Davies, John D. and MacBryde, Jillian C. and Gibb, S. and Mackay, David and Maguire, Catherine and Van Der Meer, R.B. and Shafti, F. and , EPSRC (Funder) (2011) Managerial processes : an operations management perspective towards dynamic capabilities. Production Planning and Control, 22 (2). pp. 157-173. ISSN 0953-7287

Bititci, Umit S. and Ackermann, Fran and Ates, Aylin and Davies, John and Garengo, Patrizia and Gibb, Stephen and MacBryde, Jillian and Mackay, David and Maguire, Catherine and van der Meer, Robert and Shafti, Farhad and Bourne, Michael and Firat, Seniye Umit (2011) Managerial processes : business process that sustain performance. International Journal of Operations and Production Management, 31 (8). 851 - 891. ISSN 0144-3577

Smith, Marisa K. and Ball, Peter D. and Bititci, Umit S. and Van Der Meer, Robert B. (2010) Transforming mass production contact centres using approaches from manufacturing. Journal of Manufacturing Technology Management, 21 (4). 433 - 448. ISSN 1741-038X

Smith, Marisa and Busi, Marco and Ball, Peter and Van der Meer, Robert (2008) Factors influencing an organisation's ability to manage innovation : a structured literature review and conceptual model. International Journal of Innovation Management, 12 (4). pp. 655-676. ISSN 1363-9196

Soltani, E. and Lai, P.C. and Van Der Meer, R.B. and Williams, T.M. (2008) Managerial approaches towards service quality : the case of three service organisations. Services Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069

Norrington, L. and Quigley, J.L. and Russell, A.H. and Van Der Meer, R.B. (2008) Modelling the reliability of search and rescue operations with Bayesian Belief Networks. Reliability Engineering and System Safety, 93 (7). pp. 940-949. ISSN 0951-8320

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2007) An empirical approach to service classification for productivity management studies. Services Industries Journal, 27 (6). pp. 709-730. ISSN 0264-2069

Maciel, Filho M.A.M. and Whalley, J.L. and Van Der Meer, R.B. (2006) Foreign investment and consolidation in the Brazilian mobile telecommunications market. Info: The Journal of Policy, Regulation and Strategy for Telecommunications, 8 (3). pp. 60-77. ISSN 1463-6697

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. and Lai, P. (2006) The compatibility of performance appraisal systems with TQM principles - evidence from current practice. International Journal of Operations and Production Management, 26 (1). pp. 92-112. ISSN 0144-3577

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) The vital component to TQM success: senior management commitment? Total Quality Management and Business Excellence, 16 (8-9). p. 923. ISSN 1478-3363

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Top management: a threat or an opportunity to TQM? Total Quality Management and Business Excellence, 16 (4). pp. 460-476. ISSN 1478-3363

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X

Curran, J. and Findlay, H. and Rymaszewski, L.A. and Van Der Meer, R.B. (2005) Using OR to support the development of an integrated musculo-skeletal service. Journal of the Operational Research Society, 56 (2). pp. 162-172. ISSN 0160-5682

Van Der Meer, R.B. and Quigley, J.L. and Storbeck, J.E. (2005) Using data envelopment analysis to model the performance of UK coastguard centres. Journal of the Operational Research Society, 56 (8). pp. 889-901. ISSN 0160-5682

Quigley, J.L. and Storbeck, J.E. and Van Der Meer, R.B. (2005) Using regression analysis to model the performance of UK coastguard centres. Journal of the Operational Research Society, 56 (6). pp. 630-641. ISSN 0160-5682

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) A contrast of HRM and TQM approaches to performance management : Some Evidence. British Journal of Management, 16 (3). pp. 211-230. ISSN 1045-3172

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Challenges Posed to Performance Management by TQM Gurus : Contributions of Individual Employees Versus Systems-Level Features. Total Quality Management and Business Excellence, 15 (8). pp. 1069-1091. ISSN 1478-3363

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) HR performance evaluation in the context of TQM: a review of the literature. International Journal of Quality and Reliability Management, 21 (4). pp. 377-396. ISSN 0265-671X

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK-based TQM-driven organisations. TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Performance management: TQM versus HRM - lessons learned. Management Research News, 26 (8). pp. 38-49. ISSN 0140-9174

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) A TQM approach to HR performance evaluation. European Management Journal, 21 (3). pp. 323-337. ISSN 0263-2373

Book Section

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) A contextually appropriate performance management for TQM. In: Measuring HRMs Effectiveness - an Introduction. Le Magnus University Press, pp. 21-60. ISBN 190279637

Gudim, M. and Van Der Meer, R.B. (2002) Dynamic capabilities of organisational innovation: the role of top management. In: Proceedings of the 9th International Euroma Conference : Operations Management and the New Economy. Department of Operations Management, Copenhagen Business School, Copenhagen, Denmark. ISBN 87-91200-02-4

Conference or Workshop Item

Corcoran, Emma Dunlop and Bennie, Marion and Van Der Meer, Robert and Lannigan, Norman (2014) Early stage experiences of the implementation of a large scale robotic storage and distribution system in a hospital pharmacy service within a large UK Health Authority. In: European Association of Hospital Pharmacists 19th Annual Congress. Satellite Symposia, 2014-03-27 - 2014-03-27, Barcelona.

Leerojanaprapa, Kanogkan and Van Der Meer, Robert and Walls, Lesley (2013) Modeling supply risk using belief networks : a process with application to the distribution of medicine. In: International Conference on Industrial Engineering and Engineering Management, 2013-12-10 - 2013-12-13, Bangkok.

Commander, Johanna and Lindsay, Colin and Findlay, Patricia and Bennie, Marion and Corcoran, Emma Dunlop and Van Der Meer, Robert (2013) 'Lean', new technologies and employment in public health services : employees experiences in the National Health Service in Scotland. In: SASE 25th Annual Conference, 2013-06-27 - 2013-06-29, Milan. (Unpublished)

Mouhamad Shaker, Ali Agha and Van Der Meer, Robert and Walls, Lesley (2012) Modelling supply network reliability using dynamic Bayesian networks. In: Hamburg International Conference on Logistics 2012, 2012-09-05 - 2012-09-06, Hamburg.

Leggate, Alexander and Illes, Tibor and Van Der Meer, Robert and Akartunali, Kerem (2012) A model for the vessel crew scheduling problem. In: 25th European Conference on Operational Research (EURO XXV), 2012-07-08 - 2012-07-11, Vilnius.

Bititci, Umit and Van Der Meer, Robert and Noordin, Nora (2012) The adoption of E-collaboration technology in decision-making process and development of inter-organizational trust : a case study in service supply chain. In: 4th World Conference on Production & Operations Management, 2012-07-01 - 2012-07-05, Amsterdam.

Noordin, Nora and Bititci, Umit and Van Der Meer, Robert (2011) Collaborative decision-making in supply chain: the impact of e-business technology on level of trust. In: Advances in Production Management Systems (APMS) 2011 International Conference, 2011-09-26 - 2011-09-28, Stavanger.

Leerojanaprapa, Kanogkan and Van Der Meer, Robert and Walls, Lesley (2011) Modelling and managing systemic risks in supply chains. In: 18th International Conference of the European Operations Management Association, 3-6 July 2011, University of Cambridge, 2011-07-03 - 2011-07-06, Cambridge.

Shafti, Farhad and Felice, Maria and Van Der Meer, Robert and Bititci, Umit (2011) Service science, future concerns. In: ACSS 2011 - The Second Asian Conference on the Social Sciences, 2011-06-02 - 2011-06-05, Osaka. (Unpublished)

Smith, Marisa K. and Van der Meer, Robert and MacBryde, Jillian C. (2010) Implementing lean six sigma service in a front office customer service centre. In: 17th International Euroma Conference - Managing Operations in Service Economies, 2010-06-06 - 2010-06-09, Porto, Portugal.

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2009) Enablers and barriers to innovation activities in call centres. In: 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., 2009-06-14 - 2009-06-17, Göteborg.

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Factors impacting innovation management in UK contact centres. In: 22nd Annual Conference of the British Academy of Management, 2008-09-09 - 2008-09-11, Harrogate.

Mackay, D. and Bititci, U. and Ackermann, F. and Ates, Aylin and Bourne, M. and Davies, J. and Gibb, S. and MacBryde, Jillian C. and Maguire, C. and Shafti, F. and Van Der Meer, R.B. (2008) The process of managing performance: an inductive model. In: 15th International Euroma Conference, 2008-06-15 - 2008-06-18, University of Groningen, Netherlands.

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Understanding how organisational characteristics of UK contact centres impact their scope for innovation. In: 15th International Conference of the European Operations Management Association, 15-18 June 2008, University of Groningen, The Netherlands, 2008-06-15 - 2008-06-18, Groningen.

Mackay, David and Maguire, Catherine and Bititci, Umit S. and Ackermann, Fran and Gibb, Stephen and Davies, John B. and Van der Meer, Robert and MacBryde, Jillian C. and Ates, Aylin and Shafti, Farhad (2008) Towards a mixed method approach for the multidisciplinary investigation of management processes. In: EURAM Annual Conference, 2008-05-14 - 2008-05-17, Ljubljana & Slovenia.

Maguire, Catherine and Bititci, U. and Ackermann, F. and Ates, Aylin and Bourne, M. and Davies, J. and Gibb, S. and MacBryde, Jillian C. and Mackay, D. and Shafti, F.S. and Van Der Meer, R.B. (2008) Learning to SEE : is scanning the external environment key to sustainability? In: 15th International Annual European Operations Management Association, EurOMA, 2008-01-01, Groningen, the Netherlands.

Bititci, Umit and Ates, Aylin and Van Der Meer, Robert (2008) A process based perspective on strategy : a case study in a medium-sized manufacturing firm. In: 15th International Annual European Operations Management Association, EurOMA, 2008-01-01, Groningen, the Netherlands.

Bititci, Umit and Ates, Aylin and Macbryde, Jillian and Van Der Meer, Robert and Ackermann, Fran (2007) Complementarities in strategy management. In: Proceedings of the 14th European Operations and Management Conference, 2007-06-01. (Unpublished)

Van Der Meer, Robert and Bititci, Umit and Maguire, Catherine and Ackermann, Fran and Ates, Aylin and Bourne, M. and Davies, John and Gibb, Stephen and MacBryde, Jillian and MacKay, David and Shafti, Farhad (2007) An Empirical Study into the Modeling of Key Organizing Processes. In: 18th Annual Production and Operations Management Society (POMS) Conference, 2007-05-01, Dallas, USA.

Bititci, Umit and Ates, Aylin and Macbryde, Jillian and Van Der Meer, Robert (2007) Creating strategy process capability in SMEs. In: Proceedings of the 10th Annual Irish Academy of Management, 2007-09-01. (Unpublished)

Van der Meer, Robert and Bititci, U. and Maguire, Catherine and Ackermann, F. and Ates, Aylin and Bourne, M. and Davies, J. and Gibb, S. and MacBryde, Jillian C. and Mackay, D. and Shafti, F.S. (2007) An empirical study into the modeling of key organizing processes. In: 18th Annual Production and Operations Management Society (POMS) Conference, 2007-05-01, Dallas, USA.

Bititci, Umit and Ates, Aylin and Macbryde, Jillian and Van Der Meer, Robert (2007) An end-to-end process view of strategy management : a research framework. In: Proceedings of the 27th International Annual Strategic Management Society Conference, 2007-08-01. (Unpublished)

Russell, A.H. and Quigley, J.L. and Van Der Meer, R.B. (2006) Modelling the reliability of search operations within the UK through Bayesian belief networks. In: International Conference on Availability, Reliability and Security 2006, 2006-04-20 - 2006-04-22, Vienna.

Ball, P.D. and Busi, M. and Smith, M. and Van Der Meer, R.B. (2006) Innovation calling-components of the innovative organisation: a call centre perspective. In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21, Glasgow.

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. and Bedford, T.J. (2006) Service classification research: welcome back! In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21, Glasgow.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Managing TQM practices: a critical analysis. In: 11th Deming Association's Annual Research Conference, 2005-02-21 - 2005-02-22, New York.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Quality management systems in the UK: the Scottish experience. In: 9th International Conference on ISO 9000 and TQM, 2004-04-05, Bangkok, Thailand.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Annual performance review: an organisational messiah or pariah? In: 10th International Conference on Industry, Engineering and Management Systems, 2004-03-15 - 2004-03-17, Cocoa Beach, Florida.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Approaches to organisational performance: an integrative perspective. In: 10th International Conference of Productivity and Quality Research, 2004-02-15 - 2004-02-19, Florida.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Managing performance: from control to development. In: 2nd International Management Conference, 2004-12-21 - 2004-12-23, Tehran.

Gudim, M. and Van Der Meer, R.B. (2004) The implementation of the EU directive on information and consultation. In: 4th Scottish Trade Union Research Network Conference, 2004-06-25, Paisley.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Evaluation of TQM effectiveness: evidence from a survey of EFQM-registered organisations - a Scottish experience. In: OR 45 Annual Conference, 2003-09-02 - 2003-09-03, Keele.

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2003) Service operations, the question of productivity and quality. In: 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, 2003-06-16 - 2003-06-18, Lake Como, Italy. (Unpublished)

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Issues surrounding performance management in organisations with a TQM orientation. In: Proceedings (CD-ROM) of the 6th International Conference of QMOD, 2003-10-01 - 2003-10-03, Paris, France.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) A TQM approach to evaluation criteria for human resource performance: results of a questionnaire survey. In: Joint International Conference of the European Operations Management Association and the Production and Operations Management Society, 2003-06-16 - 2003-06-18, Milan, Italy.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study. In: 9th International Conference of Industry, Engineering and Management Systems, 2003-03-17 - 2003-03-19, Florida, United States of America.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) The generic criteria of HR performance evaluation systems: a study of UK-based TQM-driven organisations. In: Exploring the Mosaic, Developing the Discipline Abstracts of the 7th Conference on International Human Resource Management, 2003-06-04 - 2003-06-06, Limerick, Ireland.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2002) Content issues of HR related performance measurement: a total quality management approach. In: The Production and Operation Management Society (POMS) Annual Conference, 2002-04-01, San Francisco, United States of America.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2002) An empirical study of performance management practices in quality-oriented organisations. In: 2nd International Conference of the CRANET Network on European HRM, 2002-10-17 - 2002-10-18, Athens.

Gudim, M. and Van Der Meer, R.B. (2001) Sustaining excellence in practice: a longitudinal study of a clothing manufacturing plant. In: 2nd MAAOE International Conference, 2001-09-26 - 2001-09-28, Paris.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2001) Employee performance measurement in organizational environment with a quality orientation. In: CRANET Conference 2001, 1900-01-01, Nicosia, Cyprus.

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2001) Insights into service industries: the productivity management view. In: 8th International Annual Conference of the European Operations Management Association, 2001-06-03 - 2001-06-05, Bath.

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2001) A comparative study of productivity management in different services. In: 12th Annual Conference of the Production and Operations Management Society, 2001-03-30 - 2001-04-02, Florida.

Quigley, J.L. and Storbeck, J.E. and Van Der Meer, R.B. (2001) The performance of coastguard centres: models to measure the operational performance of UK coastguard co-Ordination. In: 8th International Annual Conference of the European Operations Management Association, 2001-06-03 - 2001-06-05, Bath.

Shafti, Farhad and Van Der Meer, Robert and Williams, Terence (2000) Classifications of services : a never-ending story. In: British Academy of management (BAM) Annual Conference: Managing Across Boundries, 2000-09-13 - 2000-09-15, Edinburgh.

Shafti, Farhad and Van Der Meer, Robert and Williams, Terence (2000) Productivity management and service operations : a generic approach. In: 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations, 2000-06-07 - 2000-06-07, Ghent.

Monograph

Bititci, U. and Ackermann, F. and Ates, Aylin and Davis, J. and Gibb, S. and MacBryde, Jillian C. and Mackay, David and Maguire, Catherine and Van Der Meer, R.B. and Shafti, F. and Bourne, M. (2008) Manage processes: what are they? Working paper. University of Strathclyde, Glasgow, UK.

Report

Bennie, Marion and Corcoran, Emma Dunlop and Findlay, Patricia and Commander, Johanna and Lindsay, Colin and Van Der Meer, Robert (2013) Impact of robotics-led organisational change on the pharmacy workforce - preliminary findings : report for the pharmacy & prescribing support unit, NHS Greater Glasgow & Clyde. [Report]

Bennie, Marion and Van Der Meer, Robert and Chalmers, Dominic and Corcoran, Emma Dunlop (2010) NHS greater glasgow & clyde acute pharmacy redesign programme : report for the pharmacy & prescribing support unit, NHS Greater Glasgow & Clyde. [Report]

Bennie, Marion and Van Der Meer, Robert and Chalmers, Dominic and Corcoran, Emma Dunlop and Puangpee, Pieng-Or and Jindal, Kunal and Hellauer, Magdalena (2010) Robotics within the medicines supply chain in NHS Scotland – results from a national survey : report for the directors of pharmacy, NHS Scotland. [Report]

Van Der Meer, Robert and Crowe, Derek and Ramsay, Howard (2007) Facilitating the development of communities of practice among strathclyde business school alumni : final report to the advisory committee on lifelong learning. [Report]

Van Der Meer, Robert (2006) Updated forecasting scenarios for the number of new patients starting renal replacement therapy in NHS ayrshire and arran : report for NHS ayrshire and arran. [Report]

Dunlop, Stewart and Van Der Meer, Robert and Whalley, Jason and Walls, Lesley (2006) Economic impact of business process outsourcing : report for highlands & islands enterprise. [Report]

Van Der Meer, Robert (2005) Report by the independent expert on work systems on the operation of the labeller machines on lines 3 and 5 and their required manning levels : report for Diageo global supply, shieldhall packaging unit. [Report]

Van Der Meer, Robert (2004) Report by the independent expert on work systems on the operation of the cartoner machine on line 6 and its required manning level : report for diageo global supply, shieldhall packaging unit. [Report]

Van Der Meer, Robert and Rooney, Andrew and Burns, Carolyn (2003) NHS ayrshire and arran renal replacement therapy project - an outline of findings and results : report for NHS ayrshire and arran. [Report]

Van Der Meer, Robert (2003) Report by the independent expert to the GMB union regarding the proposal by Coats to downsize the newton mearns thread plant. [Report]

Van Der Meer, Robert (2002) Report by the independent expert to the GMB Union regarding the proposals by Levi Strauss & Co to close its UK manufacturing facilities. [Report]

This list was generated on Wed Apr 16 18:51:20 2014 BST.