Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X

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Abstract

Examines the lessons learned from Total Quality Management focused organisations and considers the implications for the theory and practice of performance management.

ORCID iDs

Gennard, J., Soltani, E., Van Der Meer, R.B. ORCID logoORCID: https://orcid.org/0000-0002-9442-1628 and Williams, T.M.;