Factors impacting innovation management in UK contact centres

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Factors impacting innovation management in UK contact centres. In: British Academy of Management Conference 2008, 2008-09-09 - 2008-09-11.

Abstract

This conference paper discusses the factors impacting innovation management in UK contact centres.

ORCID iDs

Smith, Marisa ORCID: https://orcid.org/0000-0003-1718-2122

Van Der Meer, Robert ORCID: https://orcid.org/0000-0002-9442-1628

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	42961
  Dates:	Date Event 9 September 2008 Published
  Keywords:	innovation management, contact centres, Management. Industrial Management, Management Science and Operations Research, SDG 9 - Industry, Innovation, and Infrastructure
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Strategy and Organisation Faculty of Engineering > Design, Manufacture and Engineering Management Strathclyde Business School > Management Science
  Depositing user:	Pure Administrator
  Date deposited:	21 Feb 2013 15:03
  Last modified:	18 Jan 2023 13:10
  Related URLs:	Organisation
  URI:	https://strathprints.strath.ac.uk/id/eprint/42961