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The compatibility of performance appraisal systems with TQM principles - evidence from current practice

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. and Lai, P. (2006) The compatibility of performance appraisal systems with TQM principles - evidence from current practice. International Journal of Operations and Production Management, 26 (1). pp. 92-112. ISSN 0144-3577

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Abstract

This paper aims to address the question whether or not quality-driven organisations have, in practice, tended to adjust their performance appraisal systems to integrate total quality management (TQM) requirements. The results indicated that only a minority of the respondents were satisfied with their TQM programmes. But this comparative lack of success did not lead them to eliminate performance appraisal altogether, as advocated by Deming and others because of the role of systems-level causes of performance variation.

Item type: Article
ID code: 4336
Keywords: performance appraisal, total quality management, performance management, management theory, Management. Industrial Management, Strategy and Management, Decision Sciences(all), Management of Technology and Innovation
Subjects: Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department: Strathclyde Business School > Management Science
Depositing user: Strathprints Administrator
Date deposited: 18 Oct 2007
Last modified: 22 Mar 2017 09:45
URI: https://strathprints.strath.ac.uk/id/eprint/4336
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