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2006
Smith, Marisa and Ball, Peter and Busi, Marco and van der Meer, Robert (2006) Innovation calling-components of the innovative organisation : a call centre perspective. In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21.
Shafti, F. (2006) Simulating service operations, towards the borders of intangibility. In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21.
Shafti, F. and Van Der Meer, R.B. and Williams, T.M. and Bedford, T.J. (2006) Service classification research: welcome back! In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21.