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Strathprints makes available Open Access scholarly outputs by the Department of Accounting & Finance at Strathclyde. Particular research specialisms include financial risk management and investment strategies.

The Department also hosts the Centre for Financial Regulation and Innovation (CeFRI), demonstrating research expertise in fintech and capital markets. It also aims to provide a strategic link between academia, policy-makers, regulators and other financial industry participants.

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Innovation calling-components of the innovative organisation: a call centre perspective

Ball, P.D. and Busi, M. and Smith, M. and Van Der Meer, R.B. (2006) Innovation calling-components of the innovative organisation: a call centre perspective. In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21.

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Abstract

This paper examines the innovation calling-components of the innovative organisation from a call centre perspective.