Service operations, the question of productivity and quality

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2003) Service operations, the question of productivity and quality. In: 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, 2003-06-16 - 2003-06-18.

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    Abstract

    This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.

    Creators(s): Shafti, F., Van Der Meer, R.B. and Williams, T.M.;
    Item type:Conference or Workshop Item(Paper)
    ID code:9666
    Keywords:service operations, productivity, quality, production management, operation management, Management. Industrial Management, Management Science and Operations Research
    Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
    Department:Strathclyde Business School > Management Science
    Depositing user: Strathprints Administrator
    Date deposited:16 Mar 2010 12:08
    Last modified:03 Feb 2020 09:40
    Related URLs:
    URI:https://strathprints.strath.ac.uk/id/eprint/9666
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