Service operations, the question of productivity and quality

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2003) Service operations, the question of productivity and quality. In: 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, 2003-06-16 - 2003-06-18.

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Abstract

This paper discusses service operations, the question of productivity and quality. It was presented at the 1st joint conference of the production and operation management society and the European operations management association, in 2003.

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• Item metadata

  Item type:	Conference or Workshop Item(Paper)
  ID code:	9666
  Dates:	Date Event 16 June 2003 Published
  Keywords:	service operations, productivity, quality, production management, operation management, Management. Industrial Management, Management Science and Operations Research
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Management Science
  Depositing user:	Strathprints Administrator
  Date deposited:	16 Mar 2010 12:08
  Last modified:	19 Jul 2021 02:03
  Related URLs:	Organisation
  URI:	https://strathprints.strath.ac.uk/id/eprint/9666