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2017

Laureani, Alessandro and Antony, Jiju (2017) Leadership and Lean Six Sigma : a systematic literature review. Total Quality Management and Business Excellence. pp. 1-29. ISSN 1478-3363

2016

Laureani, Alessandro and Antony, Jiju (2016) Leadership – a critical success factor for the effective implementation of Lean Six Sigma. Total Quality Management and Business Excellence. pp. 1-22. ISSN 1478-3363

2015

Laureani, Alessandro and Antony, Jiju (2015) Leadership characteristics for Lean Six Sigma. Total Quality Management and Business Excellence. ISSN 1478-3363

2007

Grigg, N.P. and Walls, L.A. (2007) The role of control charts in promoting organisational learning: new perspectives from a food industry study. Total Quality Management and Business Excellence, 19 (1). pp. 37-49. ISSN 1478-3363

2005

Soltani, E. and Williams, T.M. (2005) The vital component to TQM success: senior management commitment? Total Quality Management and Business Excellence, 16 (8-9). p. 923. ISSN 1478-3363

Soltani, E. and Williams, T.M. (2005) Top management: a threat or an opportunity to TQM? Total Quality Management and Business Excellence, 16 (4). pp. 460-476. ISSN 1478-3363

2004

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Challenges Posed to Performance Management by TQM Gurus : Contributions of Individual Employees Versus Systems-Level Features. Total Quality Management and Business Excellence, 15 (8). pp. 1069-1091. ISSN 1478-3363

2001

Wisniewski, M. (2001) Assessing customer satisfaction with local authority services using SERVQUAL. Total Quality Management and Business Excellence, 12 (7-8). pp. 995-1002. ISSN 1478-3363

1996

Wisniewski, M. and Donnelly, M. (1996) Measuring service quality in the public sector: the potential for SERVQUAL. Total Quality Management and Business Excellence, 7 (4). pp. 357-365. ISSN 1478-3363