The vital component to TQM success: senior management commitment?

Soltani, E. and Williams, T.M. (2005) The vital component to TQM success: senior management commitment? Total Quality Management and Business Excellence, 16 (8-9). p. 923. ISSN 1478-3363 (http://dx.doi.org/10.1080/14783360500330560)

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Abstract

This paper from the 9th World Congress for Total Quality Management discusses the commitment of senior management to Total Quality Management.