Enablers and barriers to innovation activities in call centres

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2009) Enablers and barriers to innovation activities in call centres. In: 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., 2009-06-14 - 2009-06-17.

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Abstract

This paper discusses enablers and barriers to innovation activities in call centres.

Author(s):Smith, Marisa ORCID logoORCID: https://orcid.org/0000-0003-1718-2122, Ball, Peter and Van Der Meer, Robert
Item type:Conference or Workshop Item(Paper)
ID code:42962
Keywords:call centres, innovation management, innovation activities, Management. Industrial Management
Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:Faculty of Engineering > Design, Manufacture and Engineering Management
Strathclyde Business School > Management Science
Depositing user: Pure Administrator
Date deposited:21 Feb 2013 15:06
Last modified:03 Sep 2019 02:08
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URI:https://strathprints.strath.ac.uk/id/eprint/42962
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