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Hamilton, Kathleen and Alexander, Matthew (2017) From naught to nowhere : spatial, temporal and social dimensions of a destination-in-motion. European Journal of Marketing. ISSN 0309-0566 (In Press)
Alexander, Matthew and Bryce, Derek and Murdy, Samantha (2017) Delivering the past : providing personalized ancestral tourism experiences. Journal of Travel Research, 56 (4). pp. 543-555. ISSN 0047-2875
Murdy, Samantha and Alexander, Matthew and Bryce, Derek (2016) Role conflict and changing heritage practice : ancestral tourism in Scotland. Journal of Marketing Management, 32 (15-16). pp. 1494-1512. ISSN 0267-257X
Alexander, Matthew and Hamilton, Kathy (2016) Recapturing place identification through community heritage marketing. European Journal of Marketing, 50 (7/8). pp. 1118-1136. ISSN 0309-0566
Alexander, Matthew and Hamilton, Kathy (2015) A 'placeful' station? The community role in place making and improving hedonic value at local railway stations. Transportation Research Part A: Policy and Practice, 82. pp. 65-77. ISSN 0965-8564
Jaakkola, Elina and Alexander, Matthew (2014) The role of customer engagement behavior in value co-creation : a service system perspective. Journal of Service Research, 17 (3). pp. 247-261. ISSN 1094-6705
Alexander, Matthew J. and Beveridge, Euan and MacLaren, Andrew C. and O'Gorman, Kevin D. (2014) "Responsible drinkers create all the atmosphere of a mortuary" : policy implementation of responsible drinking in Scotland. International Journal of Contemporary Hospitality Management, 26 (1). pp. 18-34. ISSN 0959-6119
Hamilton, Kathy and Alexander, Matthew (2013) Organic community tourism : a cocreated approach. Annals of Tourism Research, 42. 169–190. ISSN 0160-7383
Alexander, Matthew and Maclaren, Andrew and O'Gorman, Kevin D and Taheri, Babak (2012) “He just didn’t seem to understand the banter” : bullying or simply establishing social cohesion? Tourism Management, 33 (5). pp. 1245-1255. ISSN 0261-5177
Alexander, Matthew and Maclaren, Andrew and O'Gorman, Kevin D and White, Christopher (2012) Priority queues : where social justice and equity collide. Tourism Management, 33 (4). pp. 875-884. ISSN 0261-5177
Alexander, Matthew (2012) ScotRail and Adopt A Station: the indirect benefits of community involvement in public transport spaces. Scottish Transport Review, 54 (April). pp. 18-20.
Alexander, Matthew and Chen, Chein Chuan and Maclaren, Andrew C. and O'Gorman, Kevin D. (2010) Love motels : oriental phenomenon or emergent sector? International Journal of Contemporary Hospitality Management, 22 (2). pp. 194-208. ISSN 0959-6119
Alexander, Matthew and O'Gorman, Kevin D. and Woods, Katie (2010) Nutritional labelling in restaurants : whose responsibility is it anyway? International Journal of Contemporary Hospitality Management, 22 (4). pp. 572-579. ISSN 0959-6119
Alexander, Matthew and Lynch, P.A. and Murray, Rowena (2009) Reassessing the core of hospitality management education: the continuing importance of training restaurants. Journal of Hospitality, Leisure, Sport and Tourism Education, 8 (1). pp. 55-69. ISSN 1473-8376
Alexander, Matthew and Losekoot, E. and Reid, E. (2008) How change does not happen: the impact of culture on a submarine base. Tourism and Hospitality Research, 8 (4). pp. 255-264. ISSN 1467-3584
Alexander, Matthew (2007) Purple rinses and pseudo escofferian menus : the problem with training restaurants. Hospitality Review, 9 (3). pp. 29-36. ISSN 1464-9101
Alexander, M. (2007) Reflecting on changes in operational training in UK hospitality management degree programmes. International Journal of Contemporary Hospitality Management, 19 (3). pp. 211-220. ISSN 0959-6119
Alexander, Matthew and Jaakkola, Elina (2015) Customer engagement and value co-creation. In: Customer Engagement. Routledge, Taylor & Francis Group, Abingdon, pp. 3-20. ISBN 9781138847385
Murdy, Samantha and Alexander, Matthew and Bryce, Derek (2015) Evaluating the ancestral tourism market. In: CAUTHE 2015. Gold Coast, QLD: School of Business and Tourism, Southern Cross University, pp. 634-637. ISBN 9780987050762
Alexander, Matthew (2008) A practitioner's perspective. In: The Scholarship of Teaching and Learning in Higher Education. Open University Press, Maidenhead. ISBN 0335234461; 9780335234462
Conference or Workshop Item
Caemmerer, Barbara and Brock, Christian and Evanschitzky, Heiner and Alexander, Matthew (2016) Public service satisfaction, citizen trust and participation. In: World Marketing Congress, 2016-07-19 - 2016-07-23, IESEG School of Management.
Rihova, Ivana and Alexander, Matthew (2016) Resource asymmetry in service encounters : coping strategies and outcomes for front-line employees. In: AMA Servsig 2016, 2016-06-17 - 2016-06-19, Maastricht University.
Murdy, Samantha and Alexander, Matthew (2016) Who owns it? When communities brand destinations. In: CAUTHE 26th Annual Conferece, 2016-02-08 - 2016-02-11.
Alexander, Matthew and Wunderlich, Nancy (2016) When engagement leads to intensity : an exploratory study on the nature of cocreation intensity. In: AMA Servsig 2016, 2016-06-17 - 2016-06-19, Maastricht University.
Bryce, Derek and Murdy, Samantha and Alexander, Matthew (2015) Contested authenticities and the imagined past : museums, archives and ancestral tourists in Scotland. In: Eighth International Conference on the Inclusive Museum, 2015-08-07 - 2015-10-09.
Alexander, Matthew and Murdy, Samantha and Bryce, Derek (2015) Cocreating history : a new perspective on the old problem of role conflict and stress. In: Naples Forum on Service 2015, 2015-06-09 - 2015-06-12.
Murdy, Samantha and Alexander, Matthew (2015) Community destination branding : potential and paradox. In: World Marketing Congress, 2015-07-14 - 2015-10-18.
Alexander, Matthew and Bryce, Derek and Murdy, Samantha (2014) Connecting with the past : meeting the needs of ancestral tourists in Scotland. In: Heritage Tourism and Hospitality International Conference 2014, 2014-11-06 - 2014-11-09, Boğaziçi University.
Alexander, Matthew and Hamilton, Kathy (2014) Who is Working for Who? Exploitation, Empowerment and Cocreation. In: AMA SERVSIG 2014 International Research Conference, 2014-06-13 - 2014-06-15, University of Macedonia.
Alexander, Matthew and Hamilton, Kathy (2014) Preserving the past, present and future : consumer involvement in community heritage marketing. In: 2014 AMA Winter Marketing Educators' Conference, 2014-02-20 - 2014-02-23, Florida.
Hamilton, Kathy and Alexander, Matthew (2013) Caring about the community : exploring place transformation through adopt a station. In: European Conference for the Association for Consumer Research, 2013-07-04 - 2013-07-07.
Alexander, Matthew and Hamilton, Kathy (2012) Labour of love : reforging community ownership and identity. In: Association of Consumer Research, 2012-10-04 - 2012-10-06.
Alexander, Matthew (2012) Cocreation: exploring the indirect effects in low-contact settings. In: AMA: Servsig, 2012-06-06 - 2012-06-09.
Jaakkola, Elina and Alexander, Matthew (2012) The role of customer engagement in value co-creation within a multi-actor service system. In: AMA SERVSIG International Research Conference 2012, 2012-06-07.
Hamilton, Kathy and Alexander, Matthew (2012) 'Labour of Love' : exploring community regeneration through Adopt A Station. In: BSA Annual Conference, 2011-04-15.
Alexander, Matthew and Jaakkola, Elina (2011) Exploring value co-creation within networks : actor-to-actor service provision within a public transport service system. In: Industrial Marketing and Purchasing Conference, 2011-08-31 - 2011-09-03.
Jaakkola, Elina and Alexander, Matthew (2011) Exploring co-creation networks : creating balanced centricity within a public transport service. In: Naples Forum on Services, 2011-06-14 - 2011-06-17.
Alexander, Matthew (2010) Solution selling and value co-creation : different forms and contexts. In: Frontiers in Service Service and Solution Innovation Pre-Conference, 2010-06-10.
Alexander, Matthew and Yellowlees, John (2010) Co-creating community solutions with customers : the case of First ScotRail. In: Academy of Marketing Science, 2010-05-26 - 2010-05-29.
Alexander, Matthew (2009) Service-dominant logic, loyalty and performance. In: European Institute for Advanced Studies in Management (EIASM), 2009 Naples Forum on Service, 2009-06-16 - 2009-06-19. (Unpublished)
Alexander, Matthew (2008) Investigating perceptions of hospitality as an academic subject. In: Council for Hospitality Management Education, 17th Annual Research Conference, 2008-05-14 - 2008-05-16. (Unpublished)
Alexander, Matthew and Reid, E. and Losekoot, E. (2008) When change doesn't happen: the impact of culture on a submarine base. In: Council for Hospitality Management Education, 17th Annual Research Conference, 2008-05-14 - 2008-05-16. (Unpublished)
Alexander, Matthew (2014) Book review : Ethics in Qualitative Research (2nd Ed) Edited by TIna Miller, Maxine Birch, Melanie Mauther and Julie Jessop. [Review]
Alexander, Matthew and Evanschitzky, Heiner and Murray, Rowena (2012) Value Co-Creation: Exploring the Effects of Collaborating with a Proactive Generation of Customers. PhD thesis, University Of Strathclyde.