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Article

Shafti, Farhad (2014) Setting research agendas for productivity management in services. International Journal for Quality and Productivity Management, 11 (1). pp. 25-42. ISSN 1935-8032

Haghighi, Azin Mostajer and Baum, Thomas and Shafti, Farhad (2013) Dimensions of customer loyalty in hospitality micro-enterprises. Services Industries Journal. ISSN 0264-2069

Maguire, Stuart and Ojiako, Udi and Papadopoulos, Thanos and Shafti, Farhad and Koh, Lenny and Kanellis, Panagiotis (2012) Synchronicity and alignment of productivity : the real value from service science? Production Planning and Control, 23 (7). pp. 498-512. ISSN 0953-7287

Bittici, U. and Ackermann, F. and Ates, Aylin and Davies, John D. and MacBryde, Jillian C. and Gibb, S. and Mackay, David and Maguire, Catherine and Van Der Meer, R.B. and Shafti, F., EPSRC (Funder) (2011) Managerial processes : an operations management perspective towards dynamic capabilities. Production Planning and Control, 22 (2). pp. 157-173.

Bititci, Umit S. and Ackermann, Fran and Ates, Aylin and Davies, John and Garengo, Patrizia and Gibb, Stephen and MacBryde, Jillian and Mackay, David and Maguire, Catherine and van der Meer, Robert and Shafti, Farhad and Bourne, Michael and Firat, Seniye Umit (2011) Managerial processes : business process that sustain performance. International Journal of Operations and Production Management, 31 (8). 851 - 891. ISSN 0144-3577

Shafti, F. and Bedford, T.J. and Deleris, L. and Hosking, J. and Serban, N. and Shen, H. and Walls, L.A. (2010) Service operation classification for risk management. IBM Journal of Research and Development, 54 (3). 7:1-7:17. ISSN 0018-8646

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2007) An empirical approach to service classification for productivity management studies. Services Industries Journal, 27 (6). pp. 709-730. ISSN 0264-2069

Wisniewski, M. and Shafti, F. (2003) Teaching and learning of performance measurement in OR/MS degrees. MSOR Connections, 3 (4). pp. 39-41. ISSN 1473-4869

Conference or Workshop Item

Shafti, Farhad (2016) Service productivity : a journey planner. In: PMA 2016 Conference, 2016-06-26 - 2016-06-29.

Shafti, Farhad (2014) Beyond performance measurement : contribution measurement. In: PMA 2014, 2014-06-25 - 2014-06-27, Aarhus Universitet.

Shafti, Farhad and Felice, Maria and Van Der Meer, Robert and Bititci, Umit (2011) Service science, future concerns. In: ACSS 2011 - The Second Asian Conference on the Social Sciences, 2011-06-02 - 2011-06-05. (Unpublished)

Mackay, D. and Bititci, U. and Ackermann, F. and Ates, Aylin and Bourne, M. and Davies, J. and Gibb, S. and MacBryde, Jillian C. and Maguire, C. and Shafti, F. and Van Der Meer, R.B. (2008) The process of managing performance: an inductive model. In: 15th International Euroma Conference, 2008-06-15 - 2008-06-18.

Mackay, David and Maguire, Catherine and Bititci, Umit S. and Ackermann, Fran and Gibb, Stephen and Davies, John B. and van der Meer, Robert and MacBryde, Jillian C. and Ates, Aylin and Shafti, Farhad (2008) Towards a mixed method approach for the multidisciplinary investigation of management processes. In: EURAM Annual Conference, 2008-05-14 - 2008-05-17.

Van Der Meer, Robert and Bititci, Umit and Maguire, Catherine and Ackermann, Fran and Ates, Aylin and Bourne, M. and Davies, John and Gibb, Stephen and MacBryde, Jillian and MacKay, David and Shafti, Farhad (2007) An empirical study into the modeling of key organizing processes. In: 18th Annual Production and Operations Management Society (POMS) Conference, 2007-05-01.

Shafti, F. (2007) Seeking productivity, improving quality, challenges across service sectors. In: First International Egyptian Conference on Total Quality Management in Service Industries, 2007-01-20 - 2007-01-21. (Unpublished)

Shafti, Farhad (2005) Extending the boundaries of simulation. In: Operational Research-UK Annual Conference (OR47), 2005-09-13 - 2005-09-15.

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2003) Service operations, the question of productivity and quality. In: 1st Joint European Operations Management Association (Euroma) and Production and Operations Management Society (POMS) International Conference, 2003-06-16 - 2003-06-18.

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2001) Insights into service industries: the productivity management view. In: 8th International Annual Conference of the European Operations Management Association, 2001-06-03 - 2001-06-05.

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2001) A comparative study of productivity management in different services. In: 12th Annual Conference of the Production and Operations Management Society, 2001-03-30 - 2001-04-02.

Shafti, Farhad and Van Der Meer, Robert and Williams, Terence (2000) Classifications of services : a never-ending story. In: British Academy of Management Conference 2000, 2000-09-13 - 2000-09-15.

Shafti, Farhad and Van Der Meer, Robert and Williams, Terence (2000) Productivity management and service operations : a generic approach. In: 7th International Annual EurOMA Conference. Crossing Borders and Boundaries: The Changing Role of Operations, 2000-06-07 - 2000-06-07.

Shafti, Farhad (1996) تحليل تطبیقی فرهنگ ایرانی و تاثیر آن بر حرکت ملی بهره وری. In: Second National Productivity Congress, 1996-11-12.

Monograph

Bititci, U. and Ackermann, F. and Ates, Aylin and Davis, J. and Gibb, S. and MacBryde, Jillian C. and Mackay, David and Maguire, Catherine and Van Der Meer, R.B. and Shafti, F. and Bourne, M. (2008) Manage processes: what are they? Preprint / Working Paper. University of Strathclyde, Glasgow, UK.