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Cordina, Renzo and Gannon, Martin Joseph and Croall, Ross (2018) Over and over : local fans and spectator sport tourist engagement. Services Industries Journal. ISSN 0264-2069

Haghighi, Azin Mostajer and Baum, Thomas and Shafti, Farhad (2013) Dimensions of customer loyalty in hospitality micro-enterprises. Services Industries Journal. ISSN 0264-2069

Caemmerer, Barbara and Wilson, Alan (2011) An exploration of the service orientation discrepancy phenomenon in the public sector. Services Industries Journal, 31 (3). pp. 355-370. ISSN 0264-2069

Soltani, E. and Lai, P.C. and Van Der Meer, R.B. and Williams, T.M. (2008) Managerial approaches towards service quality : the case of three service organisations. Services Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069

Tzschentke, Nadia and Kirk, David and Lynch, Paul (2008) Ahead of their time? barriers to action in green tourism firms. Services Industries Journal, 28 (2). pp. 167-178. ISSN 0264-2069

Shaw, Eleanor and Lam, Wing and Carter, Sara (2008) The role of entrepreneurial capital in building service reputation. Services Industries Journal, 28 (7). pp. 899-917. ISSN 0264-2069

Mason, Colin and Cox, Juliet (2007) Standardisation versus adaption: Geographical Pressures To Deviate From Franchise Formats. Services Industries Journal, 27 (8). pp. 1053-1072. ISSN 0264-2069

Shafti, F. and Van Der Meer, R.B. and Williams, T.M. (2007) An empirical approach to service classification for productivity management studies. Services Industries Journal, 27 (6). pp. 709-730. ISSN 0264-2069

Morrison, Alison J. and Conway, Fiona (2007) The status of the small hotel firm. Services Industries Journal, 27 (1). pp. 47-58. ISSN 0264-2069

Winkelman, D. and Laing, A. and Hogg, G. (2005) The impact of the Internet on professional relationships: the case of health care. Services Industries Journal, 25 (5). pp. 675-687. ISSN 0264-2069

Lashley, Conrad and Morrison, Alison J. (2003) A franchise: a resource rich small service firm? Services Industries Journal, 23 (4). pp. 135-148. ISSN 0264-2069

Howcroft, Barry and Hewer, Paul and Hamilton, Robert (2003) Consumer decision-making styles and the purchase of financial services. Services Industries Journal, 23 (3). pp. 63-81. ISSN 0264-2069

Bird, E. and Ingram, A.M. and Lynch, P.A. (2002) Gender and employment flexibility in 4 and 5 star hotel front offices in the United Kingdom. Services Industries Journal, 22 (3). pp. 99-116. ISSN 0264-2069

Warhurst, C. and Nickson, D.P. and Witz, A. and Cullen, A.M. (2000) Aesthetic labour in interactive service work: some case study evidence from the 'new' Glasgow. Services Industries Journal, 20 (3). pp. 1-18. ISSN 0264-2069

Wilson, Alan (1998) The use of mystery shopping in the measurement of service delivery. Services Industries Journal, 18 (3). pp. 148-163. ISSN 0264-2069

Bachtler, J.F. and Raines, P. (1997) Government incentives and the financial services sector in Scotland. Services Industries Journal, 17 (3). pp. 456-473. ISSN 0264-2069