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Soltani, E. and Lai, P.C. and Van Der Meer, R.B. and Williams, T.M. (2008) Managerial approaches towards service quality : the case of three service organisations. Services Industries Journal, 28 (10). pp. 1399-1414. ISSN 0264-2069

Lai, P.C. and Soltani, E. and Baum, T.G. (2008) Distancing flexibility in the hotel industry : the role of employment agencies as labour suppliers. International Journal of Human Resource Management, 19 (1). pp. 132-152. ISSN 0958-5192

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. and Lai, P. (2006) The compatibility of performance appraisal systems with TQM principles - evidence from current practice. International Journal of Operations and Production Management, 26 (1). pp. 92-112. ISSN 0144-3577

Soltani, E. and Williams, T.M. (2005) The vital component to TQM success: senior management commitment? Total Quality Management and Business Excellence, 16 (8-9). p. 923. ISSN 1478-3363

Soltani, E. and Williams, T.M. (2005) Top management: a threat or an opportunity to TQM? Total Quality Management and Business Excellence, 16 (4). pp. 460-476. ISSN 1478-3363

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management. Magnus Journal of Management, 1 (2). pp. 30-55. ISSN 0973-094X

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) Managing TQM practices: a critical analysis. In: 11th Deming Association's Annual Research Conference, 2005-02-21 - 2005-02-22.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M.; (2005) A contextually appropriate performance management for TQM. In: Measuring HRMs Effectiveness - an Introduction. Le Magnus University Press, pp. 21-60. ISBN 190279637

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2005) A contrast of HRM and TQM approaches to performance management : Some Evidence. British Journal of Management, 16 (3). pp. 211-230. ISSN 1045-3172

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Quality management systems in the UK : the Scottish experience. In: 9th International Conference on ISO 9000 and TQM, 2004-04-05.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Annual performance review : an organisational messiah or pariah? In: 10th International Conference on Industry, Engineering and Management Systems, 2004-03-15 - 2004-03-17.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Approaches to organisational performance : an integrative perspective. In: 10th International Conference of Productivity and Quality Research, 2004-02-15 - 2004-02-19.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Challenges Posed to Performance Management by TQM Gurus : Contributions of Individual Employees Versus Systems-Level Features. Total Quality Management and Business Excellence, 15 (8). pp. 1069-1091. ISSN 1478-3363

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) HR performance evaluation in the context of TQM: a review of the literature. International Journal of Quality and Reliability Management, 21 (4). pp. 377-396. ISSN 0265-671X

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK-based TQM-driven organisations. TQM Magazine, 16 (6). pp. 403-417. ISSN 0954-478X

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2004) Managing performance : from control to development. In: 2nd International Management Conference, 2004-12-21 - 2004-12-23.

Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Evaluation of TQM effectiveness: evidence from a survey of EFQM-registered organisations - a Scottish experience. In: OR 45 Annual Conference, 2003-09-02 - 2003-09-03.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Issues surrounding performance management in organisations with a TQM orientation. In: Proceedings (CD-ROM) of the 6th International Conference of QMOD, 2003-10-01 - 2003-10-03.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) Performance management: TQM versus HRM - lessons learned. Management Research News, 26 (8). pp. 38-49. ISSN 0140-9174

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) A TQM approach to HR performance evaluation. European Management Journal, 21 (3). pp. 323-337. ISSN 0263-2373

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) A TQM approach to evaluation criteria for human resource performance: results of a questionnaire survey. In: Joint International Conference of the European Operations Management Association and the Production and Operations Management Society, 2003-06-16 - 2003-06-18.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study. In: 9th International Conference of Industry, Engineering and Management Systems, 2003-03-17 - 2003-03-19.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2003) The generic criteria of HR performance evaluation systems: a study of UK-based TQM-driven organisations. In: Exploring the Mosaic, Developing the Discipline Abstracts of the 7th Conference on International Human Resource Management, 2003-06-04 - 2003-06-06.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2002) Content issues of HR related performance measurement: a total quality management approach. In: The Production and Operation Management Society (POMS) Annual Conference, 2002-04-01.

Gennard, J. and Soltani, E. and Van Der Meer, R. and Williams, T. (2002) An empirical study of performance management practices in quality-oriented organisations. In: 2nd International Conference of the CRANET Network on European HRM, 2002-10-17 - 2002-10-18.

Gennard, J. and Soltani, E. and Van Der Meer, R.B. and Williams, T.M. (2001) Employee performance measurement in organizational environment with a quality orientation. In: CRANET Conference 2001, 1900-01-01.