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Smith, Marisa K. and Ball, Peter D. and Bititci, Umit S. and Van Der Meer, Robert B. (2010) Transforming mass production contact centres using approaches from manufacturing. Journal of Manufacturing Technology Management, 21 (4). 433 - 448. ISSN 1741-038X

Smith, Marisa K. and Ball, Peter D. and van der Meer, Robert (2009) Enablers and barriers to innovation activities in call centres. In: 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., 2009-06-14 - 2009-06-17.

Smith, Marisa and Busi, Marco and Ball, Peter and Van der Meer, Robert (2008) Factors influencing an organisation's ability to manage innovation : a structured literature review and conceptual model. International Journal of Innovation Management, 12 (4). pp. 655-676. ISSN 1363-9196

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Factors impacting innovation management in UK contact centres. In: British Academy of Management Conference 2008, 2008-09-09 - 2008-09-11.

Albores, Pavel and Ball, Peter D. and MacBryde, Jillian C. (2007) Modelling e-business processes: a component-based simulation approach. International Journal of Agile Systems and Management, 2 (3). pp. 242-262. ISSN 1741-9174

Ball, Peter D. and Grierson, Hilary J. and Min, Jo and Jackman, John K. and Patterson, Patrick (2007) Working on an assignment with people you'll never meet! Case study on learning operations management in international teams. International Journal of Engineering Education, 23 (2). pp. 368-377. ISSN 0949-149X

Smith, Marisa and Ball, Peter and Busi, Marco and van der Meer, Robert (2006) Innovation calling-components of the innovative organisation : a call centre perspective. In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21.

Ball, P.D. and Bititci, U. (2006) Supply chain management diagnostic and improvement approach. Control, 32 (4). pp. 20-24. ISSN 0266-1713

Albores-Barajas, Pavel A. and Ball, Peter D. and MacBryde, Jillian C. (2005) Simulation process templates for E-business modelling. International Journal of Simulation and Process Modelling, 1 (3-4). pp. 150-160. ISSN 1740-2123

Ball, Peter D. and Albores-Barajas, Pavel A. and MacBryde, Jillian C. (2004) Requirements for modelling e-business processes. Production Planning and Control, 15 (8). pp. 776-785. ISSN 0953-7287

Ball, Peter D. and Tang, Nelson and Benton, Helen and Love, Doug and Albores-Barajas, Pavel A. and MacBryde, Jillian C. and Boughton, Nick and Drake, Paul (2004) Developing an enterprise simulator to support electronic supply chain for B2B electronic business. Production Planning and Control, 15 (6). pp. 572-583. ISSN 0953-7287

Ball, Peter D. and Thornbury, Helyn E (2004) A student learning environment without the overhead? Reviewing costs and benefits of CAL within a manufacturing course. International Journal of Engineering Education, 20 (5). pp. 713-725. ISSN 0949-149X

Forbes, G.A. and Fleming, D.A. and Duffy, A.H.B. and Ball, P.D. (2003) The optimisation of a strategic business process. In: Twentieth International Manufacturing Conference, 2003-09-03 - 2003-09-05.

Ball, P.D. and Albores, Pavel and MacBryde, Jillian C.; McGeough, J.A., ed. (2003) Using simulation to evaluate e-business process implementations. In: Computer-aided production engineering 2003. Professional Engineering Publishing, Bury-St-Edmunds, United Kingdom, pp. 319-326. ISBN 9781860584046

Ball, P.D. and MacBryde, J.C. and Albores-Barajas, P.A. (2003) Using simulation to validate performance measure hierarchies in supply chains. In: Industrial Engineering and Production Management, 2003-01-01. (Unpublished)

Fleming, D.A. and Forbes, G.A. and Hayfron, L.E. and Duffy, A.H.B. and Ball, P.D.; (2003) The optimisation of the estimating and tendering process in warship refit - a case study. In: Proceedings of 18th International Conference on Computer Aided Production Engineering (CAPE'03). Elsevier, Edinburgh, United Kingdom. ISBN 0030392003

Albores-Barajas, P.A. and Ball, P.D. and MacBryde, J.C. IEEE, IEEE, IEEE, IEEE (2002) Generic business process models for e-business in manufacturing companies: is simulation useful? In: Engineering Management Conference 2002. IEEE, pp. 685-690. ISBN 0-7803-7385-5

Ball, P.D. and Bititci, U. (2000) Implementing ERP systems - organisational implications. IOM Control Magazine, 26 (9). pp. 23-37.

Turner, Trevor and Bititci, Umit and Ball, Peter (1999) The viable business structure for managing agility. International Journal of Agile Management Systems, 1 (3). pp. 190-199. ISSN 1465-4652