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Number of items: 21.
Smith, Marisa K. and Ball, Peter D. and Bititci, Umit S. and Van Der Meer, Robert B. (2010) Transforming mass production contact centres using approaches from manufacturing. Journal of Manufacturing Technology Management, 21 (4). 433 - 448. ISSN 1741-038X
Smith, Marisa and Busi, Marco and Ball, Peter and Van der Meer, Robert (2008) Factors influencing an organisation's ability to manage innovation : a structured literature review and conceptual model. International Journal of Innovation Management, 12 (4). pp. 655-676. ISSN 1363-9196
Albores, Pavel and Ball, Peter D. and MacBryde, Jillian C. (2007) Modelling e-business processes: a component-based simulation approach. International Journal of Agile Systems and Management, 2 (3). pp. 242-262. ISSN 1741-9174
Ball, Peter D. and Grierson, Hilary J. and Min, Jo and Jackman, John K. and Patterson, Patrick (2007) Working on an assignment with people you'll never meet! Case study on learning operations management in international teams. International Journal of Engineering Education, 23 (2). pp. 368-377. ISSN 0949-149X
Ball, P.D. and Bititci, U. (2006) Supply chain management diagnostic and improvement approach. Control, 32 (4). pp. 20-24. ISSN 0266-1713
Albores-Barajas, Pavel A. and Ball, Peter D. and MacBryde, Jillian C. (2005) Simulation process templates for E-business modelling. International Journal of Simulation and Process Modelling, 1 (3-4). pp. 150-160. ISSN 1740-2123
Ball, Peter D. and Albores-Barajas, Pavel A. and MacBryde, Jillian C. (2004) Requirements for modelling e-business processes. Production Planning and Control, 15 (8). pp. 776-785. ISSN 0953-7287
Ball, Peter D. and Tang, Nelson and Benton, Helen and Love, Doug and Albores-Barajas, Pavel A. and MacBryde, Jillian C. and Boughton, Nick and Drake, Paul (2004) Developing an enterprise simulator to support electronic supply chain for B2B electronic business. Production Planning and Control, 15 (6). pp. 572-583. ISSN 0953-7287
Ball, Peter D. and Gould, Helen E.T. (2004) A student learning environment without the overhead? Reviewing costs and benefits of CAL within a manufacturing course. International Journal of Engineering Education, 20 (5). pp. 713-725. ISSN 0949-149X
Ball, P.D. and Bititci, U. (2000) Implementing ERP systems - organisational implications. IOM Control Magazine, 26 (9). pp. 23-37.
Turner, Trevor and Bititci, Umit and Ball, Peter (1999) The viable business structure for managing agility. International Journal of Agile Management Systems, 1 (3). pp. 190-199. ISSN 1465-4652
Fleming, D.A. and Forbes, G.A. and Hayfron, L.E. and Duffy, A.H.B. and Ball, P.D. (2003) Optimisation of the estimating and tendering process in warship refit - a case study. In: Proceedings of 18th International Conference on Computer Aided Production Engineering (CAPE'03). Elsevier, Edinburgh, United Kingdom. ISBN 003-039-2003
Ball, P.D. and Albores, Pavel and MacBryde, Jillian C. (2003) Using simulation to evaluate e-business process implementations. In: Computer-aided production engineering 2003. Professional Engineering Publishing, Bury-St-Edmunds, United Kingdom, pp. 319-326. ISBN 9781860584046
Albores-Barajas, P.A. and Ball, P.D. and MacBryde, J.C. and Bititci, U.S. (2003) A comparative study of the simulation analysis of e-business implementation in manufacturing companies. In: Collaborative Systems for Production Management. Springer Netherlands, pp. 359-374. ISBN 978-1-4020-7542-1
Albores-Barajas, P.A. and Ball, P.D. and MacBryde, J.C. and , IEEE and , IEEE and , IEEE and , IEEE (2002) Generic business process models for e-business in manufacturing companies: is simulation useful? In: Engineering Management Conference 2002. IEEE Xplore, pp. 685-690. ISBN 0-7803-7385-5
Conference or Workshop Item
Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2009) Enablers and barriers to innovation activities in call centres. In: 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., 2009-06-14 - 2009-06-17, Göteborg.
Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Factors impacting innovation management in UK contact centres. In: 22nd Annual Conference of the British Academy of Management, 2008-09-09 - 2008-09-11, Harrogate.
Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Understanding how organisational characteristics of UK contact centres impact their scope for innovation. In: 15th International Conference of the European Operations Management Association, 15-18 June 2008, University of Groningen, The Netherlands, 2008-06-15 - 2008-06-18, Groningen.
Ball, P.D. and Busi, M. and Smith, M. and Van Der Meer, R.B. (2006) Innovation calling-components of the innovative organisation: a call centre perspective. In: 13th International Annual Conference of the European Operations Management Association, 2006-06-18 - 2006-06-21, Glasgow.
Forbes, G.A. and Fleming, D.A. and Duffy, A.H.B. and Ball, P.D. (2003) The optimisation of a strategic business process. In: Twentieth International Manufacturing Conference, 2003-09-03 - 2003-09-05, Cork, Ireland.
Ball, P.D. and MacBryde, J.C. and Albores-Barajas, P.A. (2003) Using simulation to validate performance measure hierarchies in supply chains. In: Industrial Engineering and Production Management, 2003-01-01. (Unpublished)
This list was generated on Wed May 22 09:11:56 2013 BST.