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Santos, S.P. and Belton, V. and Howick, S.M. (2008) Enhanced performance measurement using OR: a case study. Journal of the Operational Research Society, 59 (6). pp. 762-775. ISSN 0160-5682
2005
Santos, Sergio Pereira and Belton, Valerie and Howick, Susan (2005) Enhanced performance measurement using OR : a case study. In: 47th Operational Research Society Conference, 2005-09-05 - 2005-09-07. (Unpublished)
2004
Santos, S.P. and Belton, V. and Howick, S.M. (2004) Using system dynamics and multicriteria analysis for performance measurement in a radiotherapy department. In: 20th European Conference on Operational Research, 2004-07-04 - 2004-07-07. (Unpublished)
Santos, S.P. and Belton, V. and Howick, S.M. (2004) Measuring performance in a business services and taxes department. In: 20th European Conference on Operational Research, 2004-07-04 - 2004-07-07. (Unpublished)
Belton, V. and Howick, S.M. and Santos, S.P. (2004) Using systems dynamics and multicriteria analysis for performance measurement: a study. In: Performance Measurement and Management: Public and Private, 2004-01-01. (Unpublished)
2003
Santos, S.P. and Belton, V. and Howick, S.M. (2003) Moving from performance measurement to performance management. In: Operational Research Society Conference, 2003-09-02 - 2003-09-03. (Unpublished)
2001
Santos, S.P. and Belton, V. and Howick, S.M. (2001) Integrating system dynamics and multicriteria analysis: towards organisational learning for performance improvement. In: 1st International Workshop on Performance Measurement, 2001-05-24 - 2001-05-25. (Unpublished)
Belton, V. and Howick, S.M. and Santos, S.P. (2001) Adding value to performance measurement by using system dynamics and multicriteria analysis. International Journal of Operations and Production Management, 22 (11). pp. 1246-1272. ISSN 0144-3577