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Article

Santos, S.P. and Belton, V. and Howick, S.M. (2008) Enhanced performance measurement using OR: a case study. Journal of the Operational Research Society, 59 (6). pp. 762-775. ISSN 0160-5682

Belton, V. and Howick, S.M. and Santos, S.P. (2001) Adding value to performance measurement by using system dynamics and multicriteria analysis. International Journal of Operations and Production Management, 22 (11). pp. 1246-1272. ISSN 0144-3577

Conference or Workshop Item

Santos, Sergio Pereira and Belton, Valerie and Howick, Susan (2005) Enhanced performance measurement using OR : a case study. In: 47th Operational Research Society Conference, 2005-09-05 - 2005-09-07. (Unpublished)

Santos, S.P. and Belton, V. and Howick, S.M. (2004) Using system dynamics and multicriteria analysis for performance measurement in a radiotherapy department. In: 20th European Conference on Operational Research, 2004-07-04 - 2004-07-07. (Unpublished)

Santos, S.P. and Belton, V. and Howick, S.M. (2004) Measuring performance in a business services and taxes department. In: 20th European Conference on Operational Research, 2004-07-04 - 2004-07-07. (Unpublished)

Belton, V. and Howick, S.M. and Santos, S.P. (2004) Using systems dynamics and multicriteria analysis for performance measurement: a study. In: Performance Measurement and Management: Public and Private, 2004-01-01. (Unpublished)

Santos, S.P. and Belton, V. and Howick, S.M. (2003) Moving from performance measurement to performance management. In: Operational Research Society Conference, 2003-09-02 - 2003-09-03. (Unpublished)

Santos, S.P. and Belton, V. and Howick, S.M. (2001) Integrating system dynamics and multicriteria analysis: towards organisational learning for performance improvement. In: 1st International Workshop on Performance Measurement, 2001-05-24 - 2001-05-25. (Unpublished)