Enhanced performance measurement using OR: a case study

Santos, S.P. and Belton, V. and Howick, S.M. (2008) Enhanced performance measurement using OR: a case study. Journal of the Operational Research Society, 59 (6). pp. 762-775. ISSN 0160-5682 (http://dx.doi.org/10.1057/palgrave.jors.2602397)

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Abstract

The case study described in this paper aims to illustrate how qualitative and quantitative system dynamics modelling and multicriteria analysis can be used in an integrated way to enhance the process of performance measurement and management in the radiotherapy department of a major UK cancer treatment centre. The complexity of the radiotherapy process and its significance for patients present particular challenges for performance measurement and management. The paper discusses the benefits arising and the practical difficulties faced in the study.

  • Item type:Article
    ID code:5426
    Dates:
    Date
    Event
    2008
    Published
    Notes:http://suprimo.lib.strath.ac.uk/primo_library/libweb/action/display.do?ct=display&doc=SUSFX954921373666&indx=1&dum=true&dscnt=0&indx=1&doc=SUVOY187574&srt=rank&tab=local&ct=search&frbg=&vid=SUVU01&vl(69186824UI1)=all_items&fn=search&dstmp=1263585430555&vl(freeText0)=Journal%20of%20the%20Operational%20Research%20Society&vl(54032236UI0)=lsr02&mode=Basic&scp.scps=scope%3A(SU)
    Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
    Department:Strathclyde Business School > Management Science
    Depositing user: Strathprints Administrator
    Date deposited:23 Feb 2008
    Last modified:08 Apr 2024 16:19
    URI:https://strathprints.strath.ac.uk/id/eprint/5426
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