Moving from performance measurement to performance management

Santos, S.P. and Belton, V. and Howick, S.M. (2003) Moving from performance measurement to performance management. In: Operational Research Society Conference, 2003-09-02 - 2003-09-03. (Unpublished)

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Abstract

This paper is about moving from performance measurement to performance management. It was presented at the 2003 Operational Research Society conference.