What consumers want? differentiating service quality and recovery service
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Ennis, S. and Sio-Hong, T. (2004) What consumers want? differentiating service quality and recovery service. In: 33rd European Marketing Academy Conference, 2004-05-18 - 2004-05-21. (Unpublished)
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This paper discusses the differentiating service quality and recovery service. It was presented at the 33rd european markinging academy annual conference in 2004.
ORCID iDs
Ennis, S. ORCID: https://orcid.org/0000-0002-0607-9632 and Sio-Hong, T.;-
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Item type: Conference or Workshop Item(Paper) ID code: 9314 Dates: DateEventMay 2004PublishedNotes: AHR Subjects: Social Sciences > Commerce > Marketing. Distribution of products Department: Strathclyde Business School > Marketing Depositing user: Strathprints Administrator Date deposited: 31 Mar 2010 09:10 Last modified: 11 Nov 2024 16:18 Related URLs: URI: https://strathprints.strath.ac.uk/id/eprint/9314
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