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Strathclyde Open Access research that creates ripples...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of research papers by University of Strathclyde researchers, including by Strathclyde physicists involved in observing gravitational waves and black hole mergers as part of the Laser Interferometer Gravitational-Wave Observatory (LIGO) - but also other internationally significant research from the Department of Physics. Discover why Strathclyde's physics research is making ripples...

Strathprints also exposes world leading research from the Faculties of Science, Engineering, Humanities & Social Sciences, and from the Strathclyde Business School.

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Number of items: 16.

Article

Annamalai Vasantha, Gokula Vijayumar and Corney, Jonathan and Acur Bakir, Nuran and Lynn, Andrew and Jagadeesan, Ananda Prasanna and Smith, Marisa and Agarwal, Anupam (2014) Social implications of crowdsourcing in rural Scotland. International Journal of Social Science & Human Behavior Study, 1 (3). pp. 47-52.

Smith, Marisa K. and Ball, Peter D. and Bititci, Umit S. and Van Der Meer, Robert B. (2010) Transforming mass production contact centres using approaches from manufacturing. Journal of Manufacturing Technology Management, 21 (4). 433 - 448. ISSN 1741-038X

Smith, Marisa and Busi, Marco and Ball, Peter and Van der Meer, Robert (2008) Factors influencing an organisation's ability to manage innovation : a structured literature review and conceptual model. International Journal of Innovation Management, 12 (4). pp. 655-676. ISSN 1363-9196

Book Section

Mackay, David and Smith, Marisa (2016) Inclusive design of a strategy making process. In: British Academy of Management. British Academy of Management, London.

Smith, Marisa and Ates, Aylin and Sminia, Harry and Paton, Steve (2016) Open innovation in high value manufacturing. In: Innovation Product Development Management Conference. UNSPECIFIED, Bruseels. ISBN 1998-7374

Corney, Jonathan and Annamalai Vasantha, Gokula Vijayumar and Lynn, Andrew and Jagadeesan, Ananda Prasanna and Acur Bakir, Nuran and Smith, Marisa and Agarwal, Anupam (2013) Computing the incomputable with human processing units. In: Intelligent interactive technologies and multimedia. Communications in computer and information science, 276 . Springer, pp. 14-24. ISBN 9783642374623

Conference or Workshop Item

Acur Bakir, Nuran and Smith, Marisa and Walls, Lesley (2015) Opening the box of knowledge in absorptive capacity development in the context of service innovation. In: 22nd Innovation Product Development Management Conference, 2015-06-14 - 2015-06-16, Copenhagen Business School.

Annamalai Vasantha, Gokula Vijayumar and Corney, Jonathan and Jagadeesan, Ananda Prasanna and Lynn, Andrew and Acur Bakir, Nuran and Smith, Marisa and Agrawal, Anupam (2014) Towards crowdsourcing spatial manufacturing tasks from rural India. In: 12th International Conference on Manufacturing Research, 2014-09-09 - 2014-09-11, Southampton Solent University.

Annamalai Vasantha, Gokula Vijayumar and Corney, Jonathan and Acur Bakir, Nuran and Lynn, Andrew and Jagadeesan, Ananda Prasanna and Smith, Marisa and Agarwal, Anupam (2014) Social implications of crowd sourcing in rural Scotland. In: International Conference on Advances in Social Science, Economics and Management Study - SEM 2014, 2014-06-01 - 2014-06-02, Cavendish Campus, University of Westminster.

Smith, Marisa K. and Van der Meer, Robert and MacBryde, Jillian C. (2010) Implementing lean six sigma service in a front office customer service centre. In: 17th International Euroma Conference - Managing Operations in Service Economies, 2010-06-06 - 2010-06-09.

Mendibil, Kepa and Bititci, Umit and Smith, Marisa and Wang, Dongbo and Lu, L. (2010) Towards a framework for collaborative innovation. In: 17th International Euroma Conference - Managing Operations in Service Economies, 2010-06-06 - 2010-06-09.

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2009) Enablers and barriers to innovation activities in call centres. In: 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., 2009-06-14 - 2009-06-17.

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Factors impacting innovation management in UK contact centres. In: British Academy of Management Conference 2008, 2008-09-09 - 2008-09-11.

Smith, Marisa K. and MacBryde, Jillian C. (2008) The missing link between high value manufacturing and service. In: British Academy of Management Conference 2008, 2008-09-09 - 2008-09-11. (Unpublished)

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Understanding how organisational characteristics of UK contact centres impact their scope for innovation. In: 15th International Conference of the European Operations Management Association, 15-18 June 2008, University of Groningen, The Netherlands, 2008-06-15 - 2008-06-18.

Thesis

Smith, Marisa K. (2009) Innovation activities in call and contact centres - an exploratory study. PhD thesis, University Of Strathclyde.

This list was generated on Wed Dec 7 18:40:10 2016 GMT.