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The Strathprints institutional repository is a digital archive of University of Strathclyde research outputs. It exposes Strathclyde's world leading Open Access research to many of the world's leading resource discovery tools, and from there onto the screens of researchers around the world.

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Number of items: 14.

Acur Bakir, Nuran and Smith, Marisa and Walls, Lesley (2015) Opening the box of knowledge in absorptive capacity development in the context of service innovation. In: 22nd Innovation Product Development Management Conference, 2015-06-14 - 2015-06-16, Copenhagen Business School.

Annamalai Vasantha, Gokula Vijayumar and Corney, Jonathan and Acur Bakir, Nuran and Lynn, Andrew and Jagadeesan, Ananda Prasanna and Smith, Marisa and Agarwal, Anupam (2014) Social implications of crowdsourcing in rural Scotland. International Journal of Social Science & Human Behavior Study, 1 (3). pp. 47-52.

Annamalai Vasantha, Gokula Vijayumar and Corney, Jonathan and Jagadeesan, Ananda Prasanna and Lynn, Andrew and Acur Bakir, Nuran and Smith, Marisa and Agrawal, Anupam (2014) Towards crowdsourcing spatial manufacturing tasks from rural India. In: 12th International Conference on Manufacturing Research, 2014-09-09 - 2014-09-11, Southampton Solent University.

Annamalai Vasantha, Gokula Vijayumar and Corney, Jonathan and Acur Bakir, Nuran and Lynn, Andrew and Jagadeesan, Ananda Prasanna and Smith, Marisa and Agarwal, Anupam (2014) Social implications of crowd sourcing in rural Scotland. In: International Conference on Advances in Social Science, Economics and Management Study - SEM 2014, 2014-06-01 - 2014-06-02, Cavendish Campus, University of Westminster.

Corney, Jonathan and Annamalai Vasantha, Gokula Vijayumar and Lynn, Andrew and Jagadeesan, Ananda Prasanna and Acur Bakir, Nuran and Smith, Marisa and Agarwal, Anupam (2013) Computing the incomputable with human processing units. In: Intelligent interactive technologies and multimedia. Communications in computer and information science, 276 . Springer, pp. 14-24. ISBN 9783642374623

Smith, Marisa K. and Van der Meer, Robert and MacBryde, Jillian C. (2010) Implementing lean six sigma service in a front office customer service centre. In: 17th International Euroma Conference - Managing Operations in Service Economies, 2010-06-06 - 2010-06-09.

Mendibil, Kepa and Bititci, Umit and Smith, Marisa and Wang, Dongbo and Lu, L. (2010) Towards a framework for collaborative innovation. In: 17th International Euroma Conference - Managing Operations in Service Economies, 2010-06-06 - 2010-06-09.

Smith, Marisa K. and Ball, Peter D. and Bititci, Umit S. and Van Der Meer, Robert B. (2010) Transforming mass production contact centres using approaches from manufacturing. Journal of Manufacturing Technology Management, 21 (4). 433 - 448. ISSN 1741-038X

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2009) Enablers and barriers to innovation activities in call centres. In: 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., 2009-06-14 - 2009-06-17.

Smith, Marisa K. (2009) Innovation activities in call and contact centres - an exploratory study. PhD thesis, University Of Strathclyde.

Smith, Marisa and Busi, Marco and Ball, Peter and Van der Meer, Robert (2008) Factors influencing an organisation's ability to manage innovation : a structured literature review and conceptual model. International Journal of Innovation Management, 12 (4). pp. 655-676. ISSN 1363-9196

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Factors impacting innovation management in UK contact centres. In: British Academy of Management Conference 2008, 2008-09-09 - 2008-09-11.

Smith, Marisa K. and MacBryde, Jillian C. (2008) The missing link between high value manufacturing and service. In: British Academy of Management Conference 2008, 2008-09-09 - 2008-09-11. (Unpublished)

Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Understanding how organisational characteristics of UK contact centres impact their scope for innovation. In: 15th International Conference of the European Operations Management Association, 15-18 June 2008, University of Groningen, The Netherlands, 2008-06-15 - 2008-06-18.

This list was generated on Sun May 29 05:47:52 2016 BST.