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Number of items: 10.
Corney, Jonathan and Annamalai Vasantha, Gokula Vijayumar and Lynn, Andrew and Jagadeesan, Ananda Prasanna and Acur Bakir, Nuran and Smith, Marisa and Agarwal, Anupam (2013) Computing the incomputable with human processing units. In: Intelligent interactive technologies and multimedia. Communications in computer and information science, 276 . Springer, pp. 14-24. ISBN 9783642374623
Smith, Marisa K. and Van der Meer, Robert and MacBryde, Jillian C. (2010) Implementing lean six sigma service in a front office customer service centre. In: 17th International Euroma Conference - Managing Operations in Service Economies, 2010-06-06 - 2010-06-09, Porto, Portugal.
Mendibil, Kepa and Bititci, Umit and Smith, Marisa and Wang, Dongbo and Lu, L. (2010) Towards a framework for collaborative innovation. In: 17th International Euroma Conference - Managing Operations in Service Economies, 2010-06-06 - 2010-06-09, Porto, Portugal.
Smith, Marisa K. and Ball, Peter D. and Bititci, Umit S. and Van Der Meer, Robert B. (2010) Transforming mass production contact centres using approaches from manufacturing. Journal of Manufacturing Technology Management, 21 (4). 433 - 448. ISSN 1741-038X
Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2009) Enablers and barriers to innovation activities in call centres. In: 16th International Conference of the European Operations Management Association, 14-17 June 2009, Chalmers University of Technology, Göteborg, Sweden., 2009-06-14 - 2009-06-17, Göteborg.
Smith, Marisa K. (2009) Innovation activities in call and contact centres - an exploratory study. PhD thesis, University Of Strathclyde.
Smith, Marisa and Busi, Marco and Ball, Peter and Van der Meer, Robert (2008) Factors influencing an organisation's ability to manage innovation : a structured literature review and conceptual model. International Journal of Innovation Management, 12 (4). pp. 655-676. ISSN 1363-9196
Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Factors impacting innovation management in UK contact centres. In: 22nd Annual Conference of the British Academy of Management, 2008-09-09 - 2008-09-11, Harrogate.
Smith, Marisa K. and MacBryde, Jillian C. (2008) The missing link between high value manufacturing and service. In: British Academy of Management Conference, 2008-09-09 - 2008-09-11, Harrogate, UK. (Unpublished)
Smith, Marisa and Ball, Peter and Van Der Meer, Robert (2008) Understanding how organisational characteristics of UK contact centres impact their scope for innovation. In: 15th International Conference of the European Operations Management Association, 15-18 June 2008, University of Groningen, The Netherlands, 2008-06-15 - 2008-06-18, Groningen.
This list was generated on Mon May 20 02:51:02 2013 BST.