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2010
Ojiako, Udechukwu and Maguire, Stuart and Koh, Lenny and Grainger, Tracey and Wainwright, Dave (2010) Softer perspectives on enhancing the patient experience using IS/IT. International Journal of Health Care Quality Assurance, 23 (2). pp. 187-208. ISSN 0952-6862
2005
Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862