Measuring service quality in a colposcopy clinic
Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862
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Abstract
The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.
Creators(s): | Wisniewski, M. and Wisniewski, H.; | Item type: | Article |
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ID code: | 9278 |
Keywords: | customer services quality, health services, performance measurement, quality measurement, Scotland, SERVQUAL, Management. Industrial Management, Health Policy |
Subjects: | Social Sciences > Industries. Land use. Labor > Management. Industrial Management |
Department: | Strathclyde Business School > Management Science |
Depositing user: | Strathprints Administrator |
Date deposited: | 18 Mar 2010 15:13 |
Last modified: | 15 Jan 2021 04:03 |
URI: | https://strathprints.strath.ac.uk/id/eprint/9278 |
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