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The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by Strathclyde researchers, including by researchers from the European Policies Research Centre (EPRC).

EPRC is a leading institute in Europe for comparative research on public policy, with a particular focus on regional development policies. Spanning 30 European countries, EPRC research programmes have a strong emphasis on applied research and knowledge exchange, including the provision of policy advice to EU institutions and national and sub-national government authorities throughout Europe.

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Measuring service quality in a colposcopy clinic

Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862

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Official URL: http://dx.doi.org/10.1108/09526860510594776

Abstract

The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.

Item type:	Article
ID code:	9278
Keywords:	customer services quality, health services, performance measurement, quality measurement, Scotland, SERVQUAL, Management. Industrial Management, Health Policy
Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:	Strathclyde Business School > Management Science
Depositing user:	Strathprints Administrator
Date deposited:	18 Mar 2010 15:13
Last modified:	04 Aug 2017 03:52
URI:	https://strathprints.strath.ac.uk/id/eprint/9278
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