Measuring service quality in a colposcopy clinic

Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862 (http://dx.doi.org/10.1108/09526860510594776)

Abstract

The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.

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  Item type:	Article
  ID code:	9278
  Dates:	Date Event 2005 Published
  Keywords:	customer services quality, health services, performance measurement, quality measurement, Scotland, SERVQUAL, Management. Industrial Management, Health Policy, SDG 3 - Good Health and Well-being
  Subjects:	Social Sciences > Industries. Land use. Labor > Management. Industrial Management
  Department:	Strathclyde Business School > Management Science
  Depositing user:	Strathprints Administrator
  Date deposited:	18 Mar 2010 15:13
  Last modified:	19 May 2023 01:21
  URI:	https://strathprints.strath.ac.uk/id/eprint/9278