Measuring service quality in a colposcopy clinic

Wisniewski, M. and Wisniewski, H. (2005) Measuring service quality in a colposcopy clinic. International Journal of Health Care Quality Assurance, 18 (3). pp. 217-228. ISSN 0952-6862

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Abstract

The issues surrounding the measurement and provision of service quality in a health care setting are becoming increasingly important to nursing. This research study aims to apply the SERVQUAL measurement instrument in a Scottish colposcopy clinic.

Creators(s): Wisniewski, M. and Wisniewski, H.;
Item type:Article
ID code:9278
Keywords:customer services quality, health services, performance measurement, quality measurement, Scotland, SERVQUAL, Management. Industrial Management, Health Policy
Subjects:Social Sciences > Industries. Land use. Labor > Management. Industrial Management
Department:Strathclyde Business School > Management Science
Depositing user: Strathprints Administrator
Date deposited:18 Mar 2010 15:13
Last modified:30 Jul 2020 01:17
URI:https://strathprints.strath.ac.uk/id/eprint/9278
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