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Bititci, U. and Busi, M. and Walls, L.A. (2006) Measuring the value of customer management: lessons from the UK call and contact industry. In: 17th Annual Conference of the Production and Operations Management Society, 2006-04-24 - 2006-05-01.
Bititci, U. and Busi, M. and Walls, L.A. (2006) A conceptual framework for understanding the shared services model. In: 17th Annual Conference of the Production and Operations Management Society, 2006-04-24 - 2006-05-01.