Measuring the value of customer management: lessons from the UK call and contact industry
Bititci, U. and Busi, M. and Walls, L.A. (2006) Measuring the value of customer management: lessons from the UK call and contact industry. In: 17th Annual Conference of the Production and Operations Management Society, 2006-04-24 - 2006-05-01.
Full text not available in this repository.Request a copy from the Strathclyde author| Author(s): | Bititci, U., Busi, M. and Walls, L.A.  ORCID: https://orcid.org/0000-0001-7016-9141 | Item type: | Conference or Workshop Item(Paper) |
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| ID code: | 8658 |
| Notes: | To be ascertained. |
| Keywords: | Engineering design |
| Subjects: | Technology > Engineering (General). Civil engineering (General) > Engineering design |
| Department: | Strathclyde Business School > Management Science Faculty of Engineering > Design, Manufacture and Engineering Management |
| Depositing user: | Strathprints Administrator |
| Date deposited: | 15 Sep 2009 15:02 |
| Last modified: | 13 Nov 2019 10:14 |
| Related URLs: | |
| URI: | https://strathprints.strath.ac.uk/id/eprint/8658 |
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