Open Access research with a European policy impact...

The Strathprints institutional repository is a digital archive of University of Strathclyde's Open Access research outputs. Strathprints provides access to thousands of Open Access research papers by Strathclyde researchers, including by researchers from the European Policies Research Centre (EPRC).

EPRC is a leading institute in Europe for comparative research on public policy, with a particular focus on regional development policies. Spanning 30 European countries, EPRC research programmes have a strong emphasis on applied research and knowledge exchange, including the provision of policy advice to EU institutions and national and sub-national government authorities throughout Europe.

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Measuring the value of customer management: lessons from the UK call and contact industry

Bititci, U. and Busi, M. and Walls, L.A. (2006) Measuring the value of customer management: lessons from the UK call and contact industry. In: 17th Annual Conference of the Production and Operations Management Society, 2006-04-24 - 2006-05-01.

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Item type:	Conference or Workshop Item (Paper)
ID code:	8658
Notes:	To be ascertained.
Keywords:	Engineering design
Subjects:	Technology > Engineering (General). Civil engineering (General) > Engineering design
Department:	Strathclyde Business School > Management Science Faculty of Engineering > Design, Manufacture and Engineering Management
Depositing user:	Strathprints Administrator
Date deposited:	15 Sep 2009 15:02
Last modified:	16 Aug 2017 09:07
Related URLs:	Organisation Organisation
URI:	https://strathprints.strath.ac.uk/id/eprint/8658
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