Measuring the value of customer management: lessons from the UK call and contact industry
Bititci, U. and Busi, M. and Walls, L.A. (2006) Measuring the value of customer management: lessons from the UK call and contact industry. In: 17th Annual Conference of the Production and Operations Management Society, 2006-04-24 - 2006-05-01.
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Bititci, U., Busi, M. and Walls, L.A. ![]() | Item type: | Conference or Workshop Item(Paper) |
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ID code: | 8658 |
Notes: | To be ascertained. |
Keywords: | Engineering design |
Subjects: | Technology > Engineering (General). Civil engineering (General) > Engineering design |
Department: | Strathclyde Business School > Management Science Faculty of Engineering > Design, Manufacture and Engineering Management |
Depositing user: | Strathprints Administrator |
Date deposited: | 15 Sep 2009 15:02 |
Last modified: | 12 Nov 2020 05:28 |
Related URLs: | |
URI: | https://strathprints.strath.ac.uk/id/eprint/8658 |
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