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Measuring the value of customer management: lessons from the UK call and contact industry

Bititci, U. and Busi, M. and Walls, L.A. (2006) Measuring the value of customer management: lessons from the UK call and contact industry. In: 17th Annual Conference of the Production and Operations Management Society, 2006-04-24 - 2006-05-01.

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Item type:	Conference or Workshop Item (Paper)
ID code:	8658
Notes:	To be ascertained.
Keywords:	Engineering design
Subjects:	Technology > Engineering (General). Civil engineering (General) > Engineering design
Department:	Strathclyde Business School > Management Science Faculty of Engineering > Design, Manufacture and Engineering Management
Depositing user:	Strathprints Administrator
Date deposited:	15 Sep 2009 15:02
Last modified:	16 May 2019 01:20
Related URLs:	Organisation Organisation
URI:	https://strathprints.strath.ac.uk/id/eprint/8658
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