Managing and improving business processes reliability

Bititci, Umit and Mendibil, Kepa and Turner, Trevor (2002) Managing and improving business processes reliability. International Journal of Business Performance Management, 4 (1). (https://doi.org/10.1504/IJBPM.2002.000109)

Abstract

Measuring the performance of a business process and moreover, improving the reliability of critical business processes has become an important issue for most organisations. This paper describes how three companies from different business environments improved the reliability of specific business processes using active monitoring techniques.

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• Item metadata

  Item type:	Article
  ID code:	32843
  Dates:	Date Event 2002 Published
  Subjects:	Technology > Engineering (General). Civil engineering (General) > Engineering design
  Department:	Faculty of Engineering > Design, Manufacture and Engineering Management
  Depositing user:	Pure Administrator
  Date deposited:	31 Aug 2011 15:18
  Last modified:	11 Nov 2024 09:49
  URI:	https://strathprints.strath.ac.uk/id/eprint/32843